sr80
WKR
Pretty sure anyone with half a brain could figure out that these are beyond repair!
I'm just picturing a drunken jack sparrow hanging over a ridge looking for sheep lmao
Pretty sure anyone with half a brain could figure out that these are beyond repair!
Yes it's almost comical at this point. I called them again today and tried to buy the replacement button that's missing so I could possibly have it fixed elsewhere and they won't sell you parts either. They definitely have no interest in helping. They won't repair it. For less then a new scope and no parts available unless I pay there fees. I will update my post after I get my scope back and send it to a private shop for inspection. I don't really want the scope at this point but it's to nice to throw in the dumpster just yet.thats super annoying, one would think that because it has internal damage ( no way that you could of damaged it ) they would cover that. But ya i wont both with ziess ever again, i do own a swaro spotter as well
Yes Swarovski customer service is outstanding. I purchased 2 of my spotting scopes 2nd hand and they service your products regardless no questions asked. Very reasonable or at no cost to you. I have no problem paying for damages or lenses within reason. I spoke to a gentleman this morning at a private repair shop so I'm going to give them a try at fixing my zeiss. I'm definitely not funding zeiss.Big 10-4 on Swarovski and their service. After an 8 month wait on a Zeiss spotter repair with no communication, and Leica's "stellar" CS making 3 different and failed attempts at servicing my 3200.com Geovids, they are both dead to me and will never again even consider one of their products. As far as "alphas" go, Swaro is a no brainer in every way.
Looks like a few automobiles I drove for years
Pretty sure anyone with half a brain could figure out that these are beyond repair!
Sounds like if your zeiss product is within a 5yr time frame or fairly new they will probably take care of you. However anything very old is going to cost ya. They will offer you a small discount on something new and send you a large repair codt. That's really not my issue but they tell you they're products have a lifetime warranty on manufacture defects and won't sell parts or repair your products within a reasonable cost. My eyepiece will not release because the button is malfunctioning. There was nothing wrong with my scope except the eyepiece lock button was missing. I think it broke or fell off possibly removing cover who the hell knows how it happened. This is the estimate for just my eyepiece which looked new in my opinion. I sent an eyepiece to Swarovski at the same time that I left in my car I think it got hot and it had a dark bubble inside the eyepiece. Swarovski called me and informed me I had one lense scratched so they were charging $50 even for one new lense. They were rebuilding my eyepiece at no charge as they always due.I’ve had 4 separate issues over the years. I’ve chronicled them here in the past so I’ll just summarize.
2 complete rifle scope failures. What a cluster took nearly 1.5 years to resolve
Sent victory binos in. Excellent repair and turn around.
Discovered a bug in ballistic software on rf binos. I was dismissed for 6 months until I got nasty, once this happened I received very good resolution, but cost me several hundred in overseas long distance charges as I talked thru with their programmers.
I’ve had 4 separate issues over the years. I’ve chronicled them here in the past so I’ll just summarize.
2 complete rifle scope failures. What a cluster took nearly 1.5 years to resolve
Sent victory binos in. Excellent repair and turn around.
Discovered a bug in ballistic software on rf binos. I was dismissed for 6 months until I got nasty, once this happened I received very good resolution, but cost me several hundred in overseas long distance charges as I talked thru with their programmers.
I’ve heard bad things about CS from all the optics companies except Vortex. Honestly I think if a person can’t afford to get their multiple thousand dollar equipment fixed if they break then they are probably not hunting within their budget in the first place.
No offense meant to anyone and not saying this is the case with any previous replies to this thread. My thoughts, I’m sure a Ferrari is great up to the point where I have to fix or maintain it.
I have another Zeiss customer service to share since the last time i posted. My conquest spotting scope was bumped getting out of the vehicle and the little knob that you’d use to spin the eye piece to make it more comfortable for viewing broke off. We were barely inside the no fault 5 year policy and while the spotter was registered upon purchase, I had to dig up the purchase information again to send to them. I did and they no questions asked sent us a brand new unit.
Last year my husband and I went onto invest into a Swaro BTX with the 115mm objective and it’s like crazy different how much better it is than the Zeiss. That’s like comparing an apple to a T bone steak but i still can’t bring it to myself to sell the Zeiss quite yet. I’m team swaro now. All of my Zeiss products are out of warranty now probably won’t buy anymore.
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Same, I cracked the eye piece on my co quest 8x42s. They sent me new ones free of charge.Yeah, I busted an eyecup on a pair of Conquest HD's and had a new one sent to me 72 hours later.
I'm glad to hear they take care of some products I think they should at least offer affordable repairs or parts. As far as warranty and original purchaser information I can tell you Swarovski doesn't even ask. I purchased my binoculars and spotting scope used and have never had to register any receipts. They do charge occasionally for minor things like a scratched lense but it's at a completely reasonable fee. I tried buying the replacement release button for my zeiss scope so I could have it repaired and they wouldn't sell me parts either. It was $1411 just to fix my scope without the eyepiece so I decided to have it returned as is. I'm going to send it to a private repair company and see what they say and I will update my post. From what I was told I think they will repair it for under $300 but we will see. Regardless I will be selling my scope first chance I get