your good (or not so good) customer service interactions of late

[thinhorn_AK]

Called a place in early October to come clean the chimney. They said they would call me back after coordinating with their cleaning guy. Never heard from them until today. 5 months for a callback. In the meantime, bought a brush and did it myself.

I hate cleaning my chimney so much that I started limiting my use of the wood burner. Luckily it is fairly easy to do if you have the brush and extensions.

 

[mtwarden]

Spectrum internet, streaming tv, mobile phone service has the best CS of any company I have ever dealt with and I’m 70.

Well....... We had cable & internet with them for years. I was sick of the price going up $3 one, $4 another month, eventually doubling in price AND all along new customers (not the ones that have been doing business with years) got a cut rate deal. I called and tried to get that better deal, they wouldn't do it.

Got an antenna and a few cheap streaming outfits and cut the cord, all of a sudden they wanted to offer me a good—told to pound sand.

We still have their internet and no complaints about the service I'm receiving, but it's almost doubled as well ($2 here, $4 here on and on) AND new customers get a screaming deal for internet, guaranteed for a year.

As soon as we get a new internet company in my area, I'll be giving them the boot yet again.

In the old days, long and loyal customers would get the screaming deals

 

[brca005]

Well....... We had cable & internet with them for years. I was sick of the price going up $3 one, $4 another month, eventually doubling in price AND all along new customers (not the ones that have been doing business with years) got a cut rate deal. I called and tried to get that better deal, they wouldn't do it.

Got an antenna and a few cheap streaming outfits and cut the cord, all of a sudden they wanted to offer me a good—told to pound sand.

We still have their internet and no complaints about the service I'm receiving, but it's almost doubled as well ($2 here, $4 here on and on) AND new customers get a screaming deal for internet, guaranteed for a year.

As soon as we get a new internet company in my area, I'll be giving them the boot yet again.

In the old days, long and loyal customers would get the screaming deals

If you’ve got a mostly clear view of the sky, could always do Starlink. I know there’s mixed opinions about it, but we have it and we love it! We got when we were full time RV’ing and still have it, it’s currently partially covered by our balcony but still works great. It’s $120 for the residential plan, which is more than most but if we ever decide to travel again, we’ve still got internet! You can pause and start up the service at any time as well.

Also, it survived a 12 ft drop off the side of our RV and then a 10 ft drop, suction cups gave out each time, but it still works great, I was expecting it to not work anymore after the first drop but it still works after 2 drops.

 

[mtwarden]

If you’ve got a mostly clear view of the sky, could always do Starlink. I know there’s mixed opinions about it, but we have it and we love it! We got when we were full time RV’ing and still have it, it’s currently partially covered by our balcony but still works great. It’s $120 for the residential plan, which is more than most but if we ever decide to travel again, we’ve still got internet! You can pause and start up the service at any time as well.

Also, it survived a 12 ft drop off the side of our RV and then a 10 ft drop, suction cups gave out each time, but it still works great, I was expecting it to not work anymore after the first drop but it still works after 2 drops.

The lodge we stayed at (when we weren't backpacking) in the Brooks Range had Starlink and it worked really well. I was very impressed and not expecting to have good (or any) internet above the Arctic Circle

 

[westsloper]

I had a not so great customer service experience with Seek Outside almost a decade ago. I've continued to be a customer because they make great stuff. I recently had an issue with the foam getting all jacked up in an older hipbelt, and I emailed them about it with a little bit of trepidation due to my previous experience. They turned out to be super helpful and responsive, and they replaced my hipbelt with no problems at all.

 

[Desert_Muley]

Bad experience with Aero Precision. I ordered a Souls LA they had on sale and in stock on Dec 26 and I am still waiting for it to ship. No one answers the phone and no reply to emails. Even posted on thier Facebook page, still no response. Never had an issue before, untill recently. Never again and will not reccomend, no matter how good the product.