your good (or not so good) customer service interactions of late

[mtwarden]

guns.com

I've ordered three different firearms from them over the course of three years—all positive. My last order I placed (online) where I had to choose my FFL— on 2/24. The next day I got shipping confirmation, on 2/28 I got a notice that it had arrived at my FFL.

Tough to beat that and the price was good. You're able to get an email notification when the price of what you're looking for reaches that point, pretty handy.

 

[Brushcreekbill]

Another positive from Swaro.

Quick response, shipping, and perfect work on a repair job.

 

[Kyden]

Silencer Central seems to be using turtles to transport their mail across the country. ATF approval took two days. Two months later the turtles are still carrying it to my door. Hopefully it shows up this week.

 

[brca005]

A good one for Wiser Precision, ordered a BA-7 Sparrow, when I was putting it on my binos I snapped the strap and was frustrated with myself for being dumb and breaking the strap. Thought why not contact customer service, I did, I sent them pictures and wasn’t trying to hide anything, hoping I could get another for cost of shipping in best case scenario, worst case I’d just have to buy a replacement strap since it was my fault on why it broke. They responded very quickly and sent me out another strap free of charge, I was very impressed!

 

[ScottRK]

Not hunting but I ordered the only replacement Cross cylinder head in 4” dia.with 1.5” bore that I could find on the net. Ordered theougj Amazon from Farmer Bob’s in TN. FedEx delivered and the box was opened and no part.

Talked to Amazon and a rep from Bob’s within 15 min of delivery and said I will have a replacement in a week or 2.

Amazon said it’s more of a problem when a third party delivers.

 

[Brushcreekbill]

Silencer Central seems to be using turtles to transport their mail across the country. ATF approval took two days. Two months later the turtles are still carrying it to my door. Hopefully it shows up this week.

I’m wondering if anyone has requested faster shipping for a fee? It seems to be a common issue with SC.

 

[LFC911]

Silencer Central seems to be using turtles to transport their mail across the country. ATF approval took two days. Two months later the turtles are still carrying it to my door. Hopefully it shows up this week.

I think there are some serious issues with USPS. Not sure if it is the DOGE layoffs or just normal lack of resources. I took two packages to the post office last Monday and they still haven't moved from there in a week.

 

[TSAMP]

Had a great interaction with the Kuiu team on some pants. Two pairs both had similar issues after a few months of use. Sent photos and they sent out replacements after some inventory issues. Great communication throughout and I was never left wondering what the next move was.

 

[Cornhusker]

I think there are some serious issues with USPS. Not sure if it is the DOGE layoffs or just normal lack of resources. I took two packages to the post office last Monday and they still haven't moved from there in a week.

This is really true. I have my mail sent from Nebraska down to the gulf coast where I winter. The postmaster simply puts in an envelope and mails it to me. The last two envelope took six weeks which seems a long time to come from Nebraska to Texas. Last year it only took 7 to 10 days not perfect but this year is ridiculous.

 

[sandhillhunter]

Multiple good service experiences with Exo Mtn.

Most recently, I returned my well worn and used K2 belt for a broken tension adjuster.

They called me up and said they could repair mine, or send me an upgraded version to replace it. Either way it was covered under their unconditional guarantee and no charge.

Thank you gentlemen!


Sent from my iPhone using Tapatalk

 

[mjspeers]

Recently had a great experience with Joel from Terminus. Best actions and great owner/cs.

Opposite of Aero Precision

 

[Rich M]

2 negative episodes w home depot lately.

They wouldnt help us cut a 16 ft piece of metal roofing and were real rude about it. Dad is 85. We bent it in half ( to fit in truck bed) using lumber in store and took care of it at home w pair of snips.



Then today, HD wouldnt sell me 10 hurricane impact windows and 2 entry doors over them being purchased for construction in another state in an engineered steel bld - who is your architect was one question.

What gets me is that we could buy everything off the shelf behind him and walk out with it today but wife wants special sizes on 2 windows.

The building manufacturer engineers and certifies bld and suggested we get impact hurricane windows since that was important to us. They will put them in when constructing the building. But HD wants me to get an architect to design bld so they’ll sell windows. Pffft


Update - spent couple hours w guy at Lowes last night. Night and day diff in the experience between the 2 salesmen. This guy offered ideas on how to improve project and exposed options we weren’t aware of. Have window sizes for bld and only lost a week.

 

[thinhorn_AK]

Horrible experience with usps (that seems to be normal these days though).

Ordered two 1000.00 fly rods on February 17th, they shipped the 18th and got to Seattle shortly after that. They departed Seattle the next day and have been “in transit” since February 22nd. So 11 days and the tracking has not updated. Not even sitting in Anchorage, just “in transit arriving late”. I paid for the faster shipping, I can’t get ahold of anybody at usps.

Nothing to be done other than wait or file a dispute.

 

[slvrslngr]

Called a place in early October to come clean the chimney. They said they would call me back after coordinating with their cleaning guy. Never heard from them until today. 5 months for a callback. In the meantime, bought a brush and did it myself.

 

[gbflyer]

Classic Firearms . com seems to be a solid outfit. Good service on some Turknelli parts.


Sent from my iPhone using Tapatalk

 

[weekender7]

Spectrum internet, streaming tv, mobile phone service has the best CS of any company I have ever dealt with and I’m 70.

 

[S.Clancy]

I think there are some serious issues with USPS. Not sure if it is the DOGE layoffs or just normal lack of resources. I took two packages to the post office last Monday and they still haven't moved from there in a week.

To my knowledge USPS was one of the agencies exempt from the DOGE....because apparently if you are that useless just carry on.

 

[LFC911]

To my knowledge USPS was one of the agencies exempt from the DOGE....because apparently if you are that useless just carry on.

I'm assuming they're already planning to privatize them.

 

[thinhorn_AK]

Called a place in early October to come clean the chimney. They said they would call me back after coordinating with their cleaning guy. Never heard from them until today. 5 months for a callback. In the meantime, bought a brush and did it myself.

I hate cleaning my chimney so much that I started limiting my use of the wood burner. Luckily it is fairly easy to do if you have the brush and extensions.

 

[mtwarden]

Spectrum internet, streaming tv, mobile phone service has the best CS of any company I have ever dealt with and I’m 70.

Well....... We had cable & internet with them for years. I was sick of the price going up $3 one, $4 another month, eventually doubling in price AND all along new customers (not the ones that have been doing business with years) got a cut rate deal. I called and tried to get that better deal, they wouldn't do it.

Got an antenna and a few cheap streaming outfits and cut the cord, all of a sudden they wanted to offer me a good—told to pound sand.

We still have their internet and no complaints about the service I'm receiving, but it's almost doubled as well ($2 here, $4 here on and on) AND new customers get a screaming deal for internet, guaranteed for a year.

As soon as we get a new internet company in my area, I'll be giving them the boot yet again.

In the old days, long and loyal customers would get the screaming deals