Eurooptic Experience

[Erict]

Every order I've had with them went smoothly and I will order from them again.

Several orders included items that were not the right size, so I called for an "exchange". Both times I was advised it's easier to simply return the item for full refund (I was not charged restocking) and I could order the correct size "at my convenience". Their standard free shipping is orders over $250, so a returned/refunded $200 coat will cost you shipping to them and unless you go over $250 you will have shipping on the reordered item back to you. They run a business, so I understand paying shipping BOTH ways on "exchanges", but some people seem to expect it nowadays.

 

[NWBLKTAIL]

I have ordered a lot of things from them and always got someone helpful on the phone when I had questions.

 

[Kurts86]

The only issues I’ve had with EuroOptic is their UPS terms make impossible to switch delivery requirements or holds at a UPS store after a label is originated. This is as much UPS as them but calling them to order saves a lot of headaches getting a signature required delivery in the middle of the work week when no one is home.

The secret sauce for EuroOptic is to call them before you order, they will often quote you a lower number and make accommodations.

 

[Unckebob]

I bought my 3rd scope from them recently. I have never had a problem.

 

[WhiteTree]

WhiteTree,
Please PM me your order number and contact info, I would like to get to the bottom of this and hopefully get this resolved.

I apologize it took me 10 days to discover this, I am not super active on this forum.
The same goes for all RokSlide members, If you have any issues at all, Please PM me and I will do my absolute best to get you taken care of.

-Jake
EuroOptic

Thanks, Jake. Sorry I didn't see this earlier as I'm a somewhat infrequent internet user. My RMA # is 48894. The story has apparently changed now and I'm being told by my bank that the item was marked "as is" and so is not returnable at all. This is a terrible bank so I am pretty much at your mercy at this point. I greatly appreciate any assistance you can provide.