Eurooptic Experience

I have spent about a BILLION dollars with Eurooptics 😂. I talked to Jake today, and it sounds like this got all worked out. Eurooptics wouldn’t be advertising on this platform if I didn’t think they were a stand-up company. Sometimes it takes more time for problems to be worked out with bigger companies, where several employees are involved in fixing a problem.
 
Hey all - Sorry for the delayed response here. I spoke with Seth and Josh on the phone yesterday and both were very apologetic. Seth assured me what I experienced is NOT standard operating procedure and it was clear his biggest concern was with what I went through as a person, and not reputational damage or anything like that; he's clearly a good man running the company the best anyone could hope for. Seth offered to send me a check for $713 to compensate for the discarded items (the full purchase price) AND store credit of $1,000. I am amazed and relieved at how above and beyond Seth has gone to make this right. Everyone who has followed this thread or reads it in the future can be confident that this is a freak occurrence that was more than likely due to stress and the holiday rush and an honest disconnect, and not malicious in any way. I hope I met my goal to conduct myself with honesty and integrity despite losing my temper several times over the last 6 months. Thanks to everyone who helped bring attention to the situation and most of all thanks to Seth and EuroOptic for the outstanding resolution. I'm a customer for life.
 
lundellhunting7 said:
For it to take 6 months to get this worked out... Thats a problem. I have bought from Eurooptic in the past. But I 10000% will not spend another dollar there.
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It is pretty rough. I appreciate they finally made it right, but 6 months is a long line of failures and kind of smells like damage control. I will probably order from them again but it'll always be in my mind, gonna call up CameraLand more often now.
 
Appears to me the OP would have gotten permanently screwed out of his money and product had the issue not been brought up on a public forum for all to see. Piss poor effort by EO. They're sorry they got caught, not sorry for screwing him over.
 
WhiteTree said:
Hey all - Sorry for the delayed response here. I spoke with Seth and Josh on the phone yesterday and both were very apologetic. Seth assured me what I experienced is NOT standard operating procedure and it was clear his biggest concern was with what I went through as a person, and not reputational damage or anything like that; he's clearly a good man running the company the best anyone could hope for. Seth offered to send me a check for $713 to compensate for the discarded items (the full purchase price) AND store credit of $1,000. I am amazed and relieved at how above and beyond Seth has gone to make this right. Everyone who has followed this thread or reads it in the future can be confident that this is a freak occurrence that was more than likely due to stress and the holiday rush and an honest disconnect, and not malicious in any way. I hope I met my goal to conduct myself with honesty and integrity despite losing my temper several times over the last 6 months. Thanks to everyone who helped bring attention to the situation and most of all thanks to Seth and EuroOptic for the outstanding resolution. I'm a customer for life.
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Yes, 6 months is not okay, and yes, it's surely a bit about damage control due to what happened here. But this is also the kind of response that hits the reset button for me, and puts EuroOptic in the good column.

Companies screw up, $h*tbag employees cover their behinds and hide things from leadership for long stretches, and sometimes operational disconnects just go hidden and unrealized until something big or embarrassing like this arises. EuroOptic's Seth, if he has any sense, basically just paid the OP a $1700 finder's fee for smoking out a $h*t corner of his operations, and has most certainly fired the hell out of at least one person and has put in place procedures to ensure this can't possibly happen again.
 
I just got home after a 3 week work assignment and opened up the EL Range 10x42 Demos that I ordered while gone. I’ve bought a couple pairs of Leicas and a bunch of bullets, brass, etc. from EuroOptic. I am not happy with the Swaros. They came in a beat up box with no lens covers, no bino carrying strap mounts, no bino strap, no instruction manual and visible scratches on the lens.
I 100% knew I was buying Demos and that they would have been handled. But I expected to receive everything that comes with a normal pair of binos. I will call customer service tomorrow and report back.
 
InkedElkSlayer said:
I just got home after a 3 week work assignment and opened up the EL Range 10x42 Demos that I ordered while gone. I’ve bought a couple pairs of Leicas and a bunch of bullets, brass, etc. from EuroOptic. I am not happy with the Swaros. They came in a beat up box with no lens covers, no bino carrying strap mounts, no bino strap, no instruction manual and visible scratches on the lens.
I 100% knew I was buying Demos and that they would have been handled. But I expected to receive everything that comes with a normal pair of binos. I will call customer service tomorrow and report back.
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PM me your order number, I'll take care of it
 
Seems like the best way to get Europtic to provide any customer service is to make it public on a public forum. Pretty sad.
 
JGRaider said:
Seems like the best way to get Europtic to provide any customer service is to make it public on a public forum. Pretty sad.
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And the fastest way to make it worse is to not give credit to the guy taking action with our community when something comes to his attention, and to just be negative. He's not in control of the company, so let's cut him some slack and recognize when he's doing the right thing by us, and doing what he can in his limited role in improving that company.
 
JGRaider said:
Seems like the best way to get Europtic to provide any customer service is to make it public on a public forum. Pretty sad.
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I mean, i get a notification anytime someone responds to this thread.. Thus I am here too help.
More than happy to fix any problems I come across weather they are emailed to me, called in, or on here.
-Jake
 
I just ordered approx $1K of merch from EO. It all went smoothly, just like expected it would. I will spend more there soon.
 
My last two dealings with EuroOptics has gone without a hitch, once on EBay, once at the internet store. Both went flawlessly. Kudos to them.
 
I've made a few purchases from Eurooptic at this point. Been very happy. Thinking about picking up my next set of binos from them.
 
JGRaider said:
Seems like the best way to get Europtic to provide any customer service is to make it public on a public forum. Pretty sad.
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While I agree that good customer service should be provided whether public or not, it does give me confidence that they're here on RS and responding so if I were to have any issues I know they'd be handled. I'm about to drop another couple grand and between them and CLNY to see who's got the better pricing all in.
 
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