Eurooptic Experience

[Erict]

Every order I've had with them went smoothly and I will order from them again.

Several orders included items that were not the right size, so I called for an "exchange". Both times I was advised it's easier to simply return the item for full refund (I was not charged restocking) and I could order the correct size "at my convenience". Their standard free shipping is orders over $250, so a returned/refunded $200 coat will cost you shipping to them and unless you go over $250 you will have shipping on the reordered item back to you. They run a business, so I understand paying shipping BOTH ways on "exchanges", but some people seem to expect it nowadays.

 

[NWBLKTAIL]

I have ordered a lot of things from them and always got someone helpful on the phone when I had questions.

 

[Kurts86]

The only issues I’ve had with EuroOptic is their UPS terms make impossible to switch delivery requirements or holds at a UPS store after a label is originated. This is as much UPS as them but calling them to order saves a lot of headaches getting a signature required delivery in the middle of the work week when no one is home.

The secret sauce for EuroOptic is to call them before you order, they will often quote you a lower number and make accommodations.

 

[UnckleBob]

I bought my 3rd scope from them recently. I have never had a problem.

 

[WhiteTree]

WhiteTree,
Please PM me your order number and contact info, I would like to get to the bottom of this and hopefully get this resolved.

I apologize it took me 10 days to discover this, I am not super active on this forum.
The same goes for all RokSlide members, If you have any issues at all, Please PM me and I will do my absolute best to get you taken care of.

-Jake
EuroOptic

Thanks, Jake. Sorry I didn't see this earlier as I'm a somewhat infrequent internet user. My RMA # is 48894. The story has apparently changed now and I'm being told by my bank that the item was marked "as is" and so is not returnable at all. This is a terrible bank so I am pretty much at your mercy at this point. I greatly appreciate any assistance you can provide.

 

[wfv56]

How was this resolved?

 

[sccb]

I've had generally good experiences with EuroOptic over the years, but I don't recall ever needing to do a return.

 

[Shaun0915]

Always had positive experiences.


Sent from my iPhone using Tapatalk

 

[Nightfarce Ops]

I can`t speak for the online sales issues or the return issues.... but.... from what i`ve just read here within this thread, wow, EO has some work to do by the sounds of it.

I`m not far from Euro Optic, so i just hop in the car an drive to their store in a couple hours one way. For those who doubt they have a store, they surely do, have a store. Its an ok store inside. (exception to the many stairs!)

Seems to take a minute for the staff to realize your there now. (unlike the old store use to be, where you were greeted instantly) Just because you have a great big pretty store now, doesn`t mean you should stop greeting your customers. The customer needs to know they are still the reason your business exists.

One thing they really need to work on, in house, is the staff there. I don`t want or need to hear why you hate Vortex scope`s, or any other brand for that matter. Best to keep your personal opinions to your self and just stick to selling the products you have there without all the fanboi sh!t injected while you`re on the clock. And turn your damn hats around and try to look professional. You ain`t gangsters, so try not acting an looking like one.

The staff and owner(s) also need to work on getting products pulled from down in the basement. Pretty slow getting stuff up the elevator to the customer.

And please, stop bringing me open boxes and then try to sell it to me for the full price of a factory sealed box.

I really do hope that "Euro Optic Jake" takes care of the OP, and also comes through on their end with some GOOD price breaks for being RS members in here. I`d like to see REAL price savings, not just a few pennies here an there. Make it worth our time, "Jake".

It would be nice if they had an elevator for us old folks. Those stairs wear me the hell out by the time i get to the top of the stairs to the main store.

Thanks for letting me throw my old 2 cents in here.

 

[CRJR45]

I can`t speak for the online sales issues or the return issues.... but.... from what i`ve just read here within this thread, wow, EO has some work to do by the sounds of it.

I`m not far from Euro Optic, so i just hop in the car an drive to their store in a couple hours one way. For those who doubt they have a store, they surely do, have a store. Its an ok store inside. (exception to the many stairs!)

Seems to take a minute for the staff to realize your there now. (unlike the old store use to be, where you were greeted instantly) Just because you have a great big pretty store now, doesn`t mean you should stop greeting your customers. The customer needs to know they are still the reason your business exists.

One thing they really need to work on, in house, is the staff there. I don`t want or need to hear why you hate Vortex scope`s, or any other brand for that matter. Best to keep your personal opinions to your self and just stick to selling the products you have there without all the fanboi sh!t injected while you`re on the clock. And turn your damn hats around and try to look professional. You ain`t gangsters, so try not acting an looking like one.

The staff and owner(s) also need to work on getting products pulled from down in the basement. Pretty slow getting stuff up the elevator to the customer.

And please, stop bringing me open boxes and then try to sell it to me for the full price of a factory sealed box.

I really do hope that "Euro Optic Jake" takes care of the OP, and also comes through on their end with some GOOD price breaks for being RS members in here. I`d like to see REAL price savings, not just a few pennies here an there. Make it worth our time, "Jake".

It would be nice if they had an elevator for us old folks. Those stairs wear me the hell out by the time i get to the top of the stairs to the main store.

Thanks for letting me throw my old 2 cents in here.

LMAO , WOW , tell me you're old and crotchety without actually saying it . The store tried to give you free valuable advice about Vortex but you assume YOU know more than the people that actually work in the industry ? You want to be greeted go to Walmart .
Spoiler alert -Vortex scopes suck ! Or at least are a entry level scope .

Reviews like this is exactly why I put zero credibility in internet reviews , zero actual facts , just emotions .
Oh , and put a picture of you on here , so we can criticizes how you dress .

Obviously you may be a little biased , but whatever .

Jake took care of my complaint and went above and beyond my highest expectations to make sure I felt he rectified my problem .

Thank you Jake , I got your back , LOL

 

[Nightfarce Ops]

LMAO , WOW , tell me you're old and crotchety without actually saying it . The store tried to give you free valuable advice about Vortex but you assume YOU know more than the people that actually work in the industry ? You want to be greeted go to Walmart .
Spoiler alert -Vortex scopes suck ! Or at least are a entry level scope .

Reviews like this is exactly why I put zero credibility in internet reviews , zero actual facts , just emotions .
Oh , and put a picture of you on here , so we can criticizes how you dress .

Obviously you may be a little biased , but whatever .

Jake took care of my complaint and went above and beyond my highest expectations to make sure I felt he rectified my problem .

Thank you Jake , I got your back , LOL

Respect goes both ways. I see yours is severely broken.

Have a nice day.

 

[CRJR45]

Respect goes both ways. I see yours is severely broken.

Have a nice day.

Sorry , but I feel you were just taking a cheap shot at EO and had no real bitch , just got your feelings hurt because they trashed your Vortex .
What did they actually do that was so wrong ? If you don't have a grievance are you just giving your opinion on how to run a business ?

Respect is EARNED , NOT GIVEN , and I don't respect someone that has no real compliant but just wants to trash someone trying to make a living . So, not sorry I guess?

 

[Nightfarce Ops]

Sorry , but I feel you were just taking a cheap shot at EO and had no real bitch , just got your feelings hurt because they trashed your Vortex .
What did they actually do that was so wrong ? If you don't have a grievance are you just giving your opinion on how to run a business ?

Respect is EARNED , NOT GIVEN , and I don't respect someone that has no real compliant but just wants to trash someone trying to make a living . So, not sorry I guess?

Lets get back to the OP`s thread. If you wanna trash talk me personally, then PM me.

 

[WhiteTree]

How was this resolved?

Unfortunately this hasn't been resolved, but I don't want to assume the worst. I'm sure it's a busy time for companies who import a lot. I've reached out in DMs, but I haven't gotten a response. I'm hoping if nothing else I can at least get the items back so i can try to sell them here, provided I can get the same items I returned back. It's been over 5 months now that they've had the items without issuing a refund.

 

[WhiteTree]

Unfortunately this hasn't been resolved, but I don't want to assume the worst. I'm sure it's a busy time for companies who import a lot. I've reached out in DMs, but I haven't gotten a response. I'm hoping if nothing else I can at least get the items back so i can try to sell them here, provided I can get the same items I returned back. It's been over 5 months now that they've had the items without issuing a refund.

Update: I've redisputed the charge with the bank and resubmitted evidence that they failed to account for in the previous dispute showing that, in spite of EuroOptics new claims to my bank, the items were returnable even though they were on sale (evidence being the approved RMA pdf they provided to me clearly marked indicating a full refund) and i expect them to hopefully rule in my favor in the next couple months. Suffice it to say I won't be buying anything from EuroOptics after this 6 month ordeal and I won't be using this bank either.

 

[rustneversleeps]

Sucks you are going through that man - I've had nothing but great experiences with everyone I've dealt with over there.

 

[WhiteTree]

Sucks you are going through that man - I've had nothing but great experiences with everyone I've dealt with over there.

Appreciate it - and all of the support more generally. I'm just ready for it to be over. It's far from the worst thing that's ever happened to me, but it gets old having to think about it, spend hours on hold...etc.

Thanks

 

[WhiteTree]

Well, it looks like the bank is not going to give me a refund and EuroOptics is keeping my items. So they have won and I'm out over $700 and can't even try to resell the items because they accepted the return, kept the items, and didn't issue a refund. This is clearly fraud and I'm not sure what to do next. I'm open to any suggestions if you guys know any good attorneys or know of a legal avenue I can take. Now to break it to my wife that I got scammed... probably should have done that already, but it just seemed so ridiculous that I didn't think it would end this way.

 

[Q_Sertorius]

I think they just had a new representative join Rokslide. I wonder what he thinks of that?


____________________
“Keep on keepin’ on…”

 

[The Harbor Master]

Well, it looks like the bank is not going to give me a refund and EuroOptics is keeping my items. So they have won and I'm out over $700 and can't even try to resell the items because they accepted the return, kept the items, and didn't issue a refund. This is clearly fraud and I'm not sure what to do next. I'm open to any suggestions if you guys know any good attorneys or know of a legal avenue I can take. Now to break it to my wife that I got scammed... probably should have done that already, but it just seemed so ridiculous that I didn't think it would end this way.

That's wild. They kept the items, didn't refund, and your bank doesn't care? Hard to see how that's possible. Sorry man, that sucks.