Eurooptic Experience

[WeiserBucks]

I've spent more money at Eurooptic than on my last couple trucks, never had an issue.

 

[ADKHTR]

I’ve had nothing but a great experience with Eurooptic, it sounds like you’re right and they have an order return mixup.

 

[ScreamingPotato]

Ask them for pictures of the jacket they have ?

I stopped using Eurooptics when I bought my last NF scope from them . It arrived in a box that had been opened and obviously unpacked , then stuffed back into the box . I called to point it out , I said I purchased a new scope , not a demo or return , they pretty much told me to pound sand . Last thing I'll buy from them.

Interesting. I bought an SHV from them recently and it was definitely unsealed open box. Everything looked good so I didn't bother contacting them.

 

[Tick]

I received an order in 2024 that wasn't mine. The exchange was such a pain in the ass I just sent it back and canceled my original order.

 

[longrangehunterII]

I’ve bought more expensive stuff from them and never had an issue with returning them….. Trijicon Reaper, Schmidt & Bender Klassik scope, no issues with the returns.

Ten years ago they shipped me a TRG/42 that somehow didn’t get paid for by me and months later sent me an email explaining what happened and would I make the purchase and offered a 10% discount! Which I didn’t even want and paid them, they still discontinued the payment.

I’ve gotten some screaming deals from them over the years of doing business with them and have no complaints.

 

[bayoublaster7527]

Bought plenty of stuff from them with no issues. Their prices are usually best in class or competitive.

 

[Dmoua]

No bad experiences with them. Have spent more money there than I care to admit.

 

[bigmike23]

Sorry to hear. I got an incredible deal on NL pures couple years ago. Nearly 1200 off

 

[Desk Jockey]

Probably not a bad idea to start taking pics of return items before they go in the mail. Sounds like they got their returns mixed up but at this point it's your word vs theirs which isn't a good spot to be in. Hope they sort it out.

This.

Not eurooptic, but I have had an issue with a company that said I returned something with damage. I take my phone camera and run about a 10-20 second video and capture all side of the item to document condition. Do the same thing when I rent a car. Have only used the film once but it is nice to habve.

 

[30338]

It's a Fanatic jacket. I have no idea, honestly. My only guess is they must have somehow gotten their wires crossed on returns in their warehouse, but I included the RMA authorization in the box, so I'm really at a loss.

How long did you have the jacket before deciding to return it? Wrong size or something?

 

[Brooks]

Probably 20 years ago I called EuroOptics for the first time and talked to the owner Alex about a Leica rangefinder. The price was $500 I told him I didn’t know they were that expensive he said if you want it I will send it to you and you can pay me monthly. The next morning a FedEx truck shows up with the rangefinder. I paid it off over time. This was with no credit card he just sent it. Since then I have bought several expensive optics from them with no problem.

 

[def90]

I’d guess that they are just a transshipper meaning that they don’t have a warehouse or anything more than an office running a server. Everything order you place just gets redirected to a distributor that then sends the item out. Dealing with returns with these companies is usually pretty brutal and anything warranty related usually gets the response of call the manufacturer.

 

[Jamr]

That sucks, sorry to hear about your experience. I have ordered from EO several times and always had a great experience. I have never had to return anything though.

 

[WhiteTree]

Ask them for pictures of the jacket they have ?

I stopped using Eurooptics when I bought my last NF scope from them . It arrived in a box that had been opened and obviously unpacked , then stuffed back into the box . I called to point it out , I said I purchased a new scope , not a demo or return , they pretty much told me to pound sand . Last thing I'll buy from them.

Wow that's rough for something that expensive. I'm sorry that happened.

To be honest, if they are going to try to scam me out of my money (and are currently succeeding) I have no confidence they would approach me in good faith going forward. I assume the reason they want to destroy the items in the first place is so they don't have to mail them back to me and prove there's no damage, though I wouldn't put it past them to damage the items themselves at this point if they're willing to take it this far. I'm consistently amazed by how bad things have gotten lately - I feel like I'm dealing with the cable company every time I have to interact with any business - just scumbags and cons everywhere.

 

[Mike D Texas]

I’d guess that they are just a transshipper meaning that they don’t have a warehouse or anything more than an office running a server. Everything order you place just gets redirected to a distributor that then sends the item out. Dealing with returns with these companies is usually pretty brutal and anything warranty related usually gets the response of call the manufacturer.

No they aren’t. They have retail showroom(s) as well as online sales.

They also usually have booths at the larger shows throughout the year.

I’ve bought from them several times with no issues.

 

[Rotnguns]

I have had good experiences with EuroOptic in the past, but after authorizing my return and accepting delivery they have refused to issue my refund for 3 months. I finally disputed the charge, and they are giving my bank the run around as well and saying the items I returned have burn marks on them! Which is absolutely insane, since I never wore the things let alone set them on fire.

What's worse, when I contacted them directly about it initially, they sent me an email on a Saturday saying that I had until Monday to withdraw my request or they would destroy the items.

As of now, I don't know if they have destroyed the items, but I have requested they retain them for evidence since I am filing complaints with every consumer protection agency I can think of. If anyone has any experience with these kinds of scams I would really appreciate any guidance you can provide.

This is all absolutely crazy to me.

I'm not here to say this will happen to anyone else, but after I took a week to cool off, I still wanted to put it out there to warn people that this company seems to have taken a turn for the worse.

Wow, that's very disturbing. I've ordered thousands of dollars in merchandise from them over the years and had nothing but great experience with them. But I've not ordered from them in the last three years; perhaps things have changed.

 

[Dos XX]

People that give a shit are becoming harder to find.

I have bought scopes from them. They have given me good deals. I recently tried to buy a rifle from them. I talked to them and asked them some questions. Guy said he would check it out and call me back. He didn't. I moved on. I won't beg someone to sell me something. They do at least answer the phone which is more than I can say for some other places.

For scopes and optics, Camerland is hard to beat. I bought a demo rangefinder from them. It was a refurb. It smelled like smoke. My wife even noticed it from a distance. They traded it for another one, no grief, no bs. They also answer the phone, and they do call you back.

 

[longrangehunterII]

I’m going to say something that maybe might be something to think about;

If I sell something I take lots of pictures of the continents and the condition of the product. That way the buyer is informed and “I’m protected from the consequences if it’s damaged during shipping, or the buyer says otherwise!?!”

I’ve bought a lot of scopes over the last 45 years. More than a few were “Already opened and inspected by the seller”. I know that my sound weird, but it’s important to know that what you’re sending is what the customer ordered, and that it’s in perfect condition!

ScopeSmiths, SWAF, Midway, and EuroOptics.

This year alone I had two S&B Klassik scopes shipped to me from two different vendors that were both “Opened” the factory seal was cut and the contents more than likely were inspected, maybe played with, and who knows what else!?!

The first one was exchanged for a different reticle and both arrived with the seals broken from EuroOptics. Either way it was clearly obvious that they were brand new! Same for the second one from a different vendor. That one the hold downs in the box that keeps the scope from moving around inside the box was broken. Which was more than likely due to the speed at which these shipments travel around at their facilities during the shipping process!

The scope clearly had room to move around in side the box, but I thought…. If it can’t handle that how would it work under recoil!!

I suppose if a vendor wants to open up a product and inspect it before shipping it is that reasonable and prudent!?!

As a seller I’d think so, but yet again it might make sense to put a note in the package to indicate that when done.

That way you can understand why and not let your mind wander.

Here’s a photo of the Schmidt & Bender box with the broken scope holders torn from the box floor. If you look closely at the top of the box you can clearly see where the turret(s) put a real dent in the box, and some scratch marks on the right.

Needless to say I didn’t see anything wrong with the scope or to complain about it to either the vendor or S&B…… And yes I’m still happy with the purchase and the product.

 

[RockAndSage]

I’m going to say something that maybe might be something to think about;

If I sell something I take lots of pictures of the continents and the condition of the product. That way the buyer is informed and “I’m protected from the consequences if it’s damaged during shipping, or the buyer says otherwise!?!”

I’ve bought a lot of scopes over the last 45 years. More than a few were “Already opened and inspected by the seller”. I know that my sound weird, but it’s important to know that what you’re sending is what the customer ordered, and that it’s in perfect condition!

ScopeSmiths, SWAF, Midway, and EuroOptics.

This year alone I had two S&B Klassik scopes shipped to me from two different vendors that were both “Opened” the factory seal was cut and the contents more than likely were inspected, maybe played with, and who knows what else!?!

The first one was exchanged for a different reticle and both arrived with the seals broken from EuroOptics. Either way it was clearly obvious that they were brand new! Same for the second one from a different vendor. That one the hold downs in the box that keeps the scope from moving around inside the box was broken. Which was more than likely due to the speed at which these shipments travel around at their facilities during the shipping process!

The scope clearly had room to move around in side the box, but I thought…. If it can’t handle that how would it work under recoil!!

I suppose if a vendor wants to open up a product and inspect it before shipping it is that reasonable and prudent!?!

As a seller I’d think so, but yet again it might make sense to put a note in the package to indicate that when done.

That way you can understand why and not let your mind wander.

Here’s a photo of the Schmidt & Bender box with the broken scope holders torn from the box floor. If you look closely at the top of the box you can clearly see where the turret(s) put a real dent in the box, and some scratch marks on the right.

Needless to say I didn’t see anything wrong with the scope or to complain about it to either the vendor or S&B…… And yes I’m still happy with the purchase and the product.


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Sorry man, but I have to disagree with you here, vehemently.

The condition of that box is categorically unacceptable to receive from any retailer, for a major piece of optical equipment. That my hunt depends on, that many hunting and scouting miles, and gallons of gas, and rounds of zeroing ammunition depend on.

If I'm paying thousands of dollars for any piece of equipment, the only acceptable way to receive it, is factory-fresh, sealed up, with the box undamaged and unblemished from crush.

Unless otherwise agreed to, and specified, in writing, explicitly. It protects both the seller and buyer that way.

 

[longrangehunterII]

Sorry man, but I have to disagree with you here, vehemently.

The condition of that box is categorically unacceptable to receive from any retailer, for a major piece of optical equipment. That my hunt depends on, that many hunting and scouting miles, and gallons of gas, and rounds of zeroing ammunition depend on.

If I'm paying thousands of dollars for any piece of equipment, the only acceptable way to receive it, is factory-fresh, sealed up, with the box undamaged and unblemished from crush.

Unless otherwise agreed to, and specified, in writing, explicitly. It protects both the seller and buyer that way.

I completely understand what you’re saying and what you expect. I’ve been guilty of the same thing in the past , and eventually picked which is worth it or not, and what is likely the outcome?

The S&B’s this year were discounted 30%, and hard to come by. That doesn’t mean that I wanted something used, they were both sold as “new”, nor did I like seeing the condition of the scope box. That said, it wasn’t an huge issue to me.

Midway has shipped me stuff with everything blown out of the box and nothing inside! Or SK 22 LR ammunition all over the interior and more than a few missing because the box failed during shipping due to the loose boxes of 500 ct. bullets flying around inside the box. Plus bricks of primers that never came! Etc.

All of those were replaced by Midway and yet I’ve had stuff, heavy boxes of bullets make it…. but barely in the cheap box it was shipped in by them.

Sierra Bullets BTW does the finest boxing shipping you’ll ever encounter! They foam in their products in heavy duty boxes so they don’t move around during shipping!

That said, I probably put more abuse in a two day National NRL, PRS, or any other Field match in a single weekend than what you’re worried about coming from a boxed product!

Yes, I’ve had scopes go down while at a match, more than a few. That’s never been good for my score card to have happen, and it’s the same thing you’re bringing up. I’ve put 40K miles in the last three years traveling to compete, and when your scope goes AWOL it sucks!

Some never have, some while still new but shot multiple times, but failed during an event. A S&B PMII went ten years without a single hiccup, and yet a new NF ATACR during its first season failed miserably at the MDT Steel Challenge in 2018, and again at a later point in its life on a Vudoo 22 LR.

I get it, the S&B box failed to hold the scope in place…. Sure it could have been drop kicked, yes it was double boxed. But was I interested in waiting months to get another one or get one as cheap as what I had in my hand!?!

That was a decision that I made and IMO, wasn’t worth asking for an exchange.

But that’s just me, and you’re welcome to do whatever you see fit with your decision making process. It’s your money and why not get what you expected in the first place.