Been nothing but smooth sailing for me at EO, granted my sample size is 2 tikkas and 3 scopes. Have a PH3 on order currently and am expecting a smooth/effortless transaction. And my experience they are very, very easy to get on the phone…no matter what time or day of week it is.
Eurooptic Experience
- Thread starter WhiteTree
- Start date
WormSportsman
Lil-Rokslider
I have only had one experience with trying to return a pair of SG pants that didn’t fit from them. Between their restocking fee, the shipping expense back to them and the back and forth for a simple exchange in size, I said screw it and gave them to my buddy and bought the right size from Scheels. I had previously bought a few trijicon scopes from them as they always had great prices but their return process has me looking elsewhere next time I need a scope or more Stone Glacier gear.
WiscoHoundsman
WKR
The open box thing is unacceptable to me. I ordered a NF scope from Cabelas once and it was opened. Checked the serial number on the scope to box and they were different. They still gave me the runaround on it. I posted about it at the time on here. If it’s new I want an unopened box.
WannaBeRambo
FNG
Bought rifle and several other >$1000 items from them over last thee years.
Been overall happy, except last transaction.
Beginning of the month, I called and asked for scope ring recommendation, didn't like the options, so ended the call.
Month's end, scanning AMEX statement, I noticed ~4150 charge timestamped to that first inquiry. Call them up and they tell my I ordered a Brand A and Brand B rings and they were shipped to my house. No way Jose, they were brands I don't buy. Not even right part. I got the charge removed. Little cheezed off and told them so, we were nowhere near selecting a given set of rings.
The other gripe I have is prior purchases, especially sold through live sales person never show up in history. Have to make sure I get a good receipt in the event I need warranty work on this high dollar equipment.
To balance this, anything I bought has been exactly as described, new is new and "like new" looks like new.... Serials check out as authentic from manufacturer. One open box/like new Swarovski product came in as already registered, they helped me get that fixed with Swaro Corporate. The rifle and scopes I purchased, I could not find a better price three months before or after making the purchase. I will keep using them.
Oh, They did charge ~$20 restock. I let that go, since I've gotten some pretty good deals from them.
Been overall happy, except last transaction.
Beginning of the month, I called and asked for scope ring recommendation, didn't like the options, so ended the call.
Month's end, scanning AMEX statement, I noticed ~4150 charge timestamped to that first inquiry. Call them up and they tell my I ordered a Brand A and Brand B rings and they were shipped to my house. No way Jose, they were brands I don't buy. Not even right part. I got the charge removed. Little cheezed off and told them so, we were nowhere near selecting a given set of rings.
The other gripe I have is prior purchases, especially sold through live sales person never show up in history. Have to make sure I get a good receipt in the event I need warranty work on this high dollar equipment.
To balance this, anything I bought has been exactly as described, new is new and "like new" looks like new.... Serials check out as authentic from manufacturer. One open box/like new Swarovski product came in as already registered, they helped me get that fixed with Swaro Corporate. The rifle and scopes I purchased, I could not find a better price three months before or after making the purchase. I will keep using them.
Oh, They did charge ~$20 restock. I let that go, since I've gotten some pretty good deals from them.
The Harbor Master
Lil-Rokslider
You can add me to the list of people with zero issues ordering from EO. I've ordered 3 or 4 optics, and a few parts. No returns/exchanges though.
WhiteTree,
Please PM me your order number and contact info, I would like to get to the bottom of this and hopefully get this resolved.
I apologize it took me 10 days to discover this, I am not super active on this forum.
The same goes for all RokSlide members, If you have any issues at all, Please PM me and I will do my absolute best to get you taken care of.
-Jake
EuroOptic
RockAndSage
WKR
Jake,
It's good to see you on here. I've personally ordered from EuroOptic several times, and have to say that a couple of the posts in this thread did genuinely put a serious damper and question mark on whether or not it was worth risking ordering again. Especially with people sharing examples of open/crushed optic boxes, and people getting the runaround on returns.
As you can see, many also shared they've had no problems with orders. It's understandable when a bad or simply wrong person gets put in the wrong seat in a company, but it's how well the company deals with that when it comes to their attention that makes all the difference. Please ensure your bosses are aware of this thread, and just let them read what has been said. Your efforts on reaching out here are appreciated.
Same thoughts and agree.
JohnJohnson
WKR
- Joined
- Jun 12, 2019
- Messages
- 1,827
I've probably spent somewhere in the area of $20,00-30,000 with EuroOptic and never had any issues at all. I've returned a few things due to my own indecisiveness and it hasn't been an issue. Last return was probably November and went fine.
- Joined
- Dec 17, 2024
- Messages
- 16
I’m wondering if you’re referring specifically to the post that I wrote in this thread?
If you are, you are mistaken that I received a “crushed box”, and “I never said that it came from EuroOptics!” I specifically said that it came from another vendor! I never said anything about it being crushed either. I did however say that the paper floor of the box tore which was what was holding the scope in place in the box from Schmidt & Bender.
Which BTW would be the fault of the shipping company, not the vendor. Boxes don’t leave a vendor crushed! That’s what happens while in route at either of the three shippers.
I’ve been a huge fan of EuroOptics for what seems like twenty years and have spent well over $10k or more and never had any issues with them, their products, or returns. And I’ve returned some very expensive products, over $6K for a Trijicon Reap-IR with no issues.
Unless someone else had posted on this thread that they received a crushed box from them I must have missed reading that.
But, like I said, that’s a shipper’s fault for the damaged box, not a vendor.
I appreciate all the kind words!
The owner has been made aware, As well as my sales manager.
I'm working on getting permission to turn us into an advertiser here, So I can have a better grip on the customer service with you guys and get you guys some discounts.
Customer satisfaction has been and will always be EuroOptics and my own #1 concern, so it always pains me when I hear tell that someone has not received that.
As I said previously, If any members need help with anything - EVER, don't hesitate to reach out - I'll get you fixed up to the best of my ability.
-Jake
- Joined
- Dec 17, 2024
- Messages
- 16
I’d like to add that I have personally witnessed numerous times where the UPS Driver was throwing boxes that had fallen to the floor and tossed them well over three feet onto the other boxes on the shelves in the back cab of their truck while stepping over them in order to do so!
BTW he was a bad shot and had to walk back through the other boxes on the floor to reorganize the situation!
Which is why I used the word, drop kicked by the shipping agent!
God only knows what really goes on during the shipping process? I have also seen the same thing at the local UPS distribution center where boxes have fallen off of the gravity roller racks there too. If you think that all those boxes are handled with loving care, you’re sadly mistaken.
BTW he was a bad shot and had to walk back through the other boxes on the floor to reorganize the situation!
Which is why I used the word, drop kicked by the shipping agent!
God only knows what really goes on during the shipping process? I have also seen the same thing at the local UPS distribution center where boxes have fallen off of the gravity roller racks there too. If you think that all those boxes are handled with loving care, you’re sadly mistaken.
I've ordered quite a few different items over the years from them, totaling several thousands of dollars. This last time when on the phone inquiring about a Tikka rifle on the blow out sale, the guy on the other end of the phone was less than friendly, bordering on rude. I got off the phone and ordered it on the site, but his poor attitude made me think twice about ordering from them.
Great prices with a nice website. The in person experience hasn't been great. The prices keep me going back though. I've bought 5 guns there in person and every time there seems to be an issue. Waiting 40 minutes before someone realized the warehouse never received the message to send up a gun, long wait times even though the store was relatively empty, grumpy older gentleman with the white beard, computer system being down, etc.
700MtnMan
FNG
I have purchased quite a bit from Eurooptics over the years, nothing but great experiences.
CRJR45
WKR
Jake and I resolved my prior complaint , thank you Jake !
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