I recently purchased a kestrel 2500 from Extrememeters.com. I was a little unsure about the company as I had no past dealings but the price was right so I took the chance. The unit showed up quickly but I noticed right away after opening it the battery door was broken. I emailed customer service and received a prompt reply that they would ship a replacement battery door (and a spare - just in case) asap. Received both within days - couldn’t be happier with their response and wouldn’t hesitate to recommend them. Sometimes it takes things going wrong a bit to figure out who you’re dealing with.