your good (or not so good) customer service interactions of late

[JS.Fletch5]

Great experiences recently with:

GoHUNT: Cody the optics specialist is excellent. Answered a ton of questions and mentioned being willing to work with me on price should I decide to pick up something from them. GoHUNT in general has always been excellent- I've picked up boots, packs, and clothing from them and they have always been incredibly helpful.

Shrewd: I had a quick disconnect freeze to a stabilizer. I sent it to them and they fixed it for me, no problem. High quality equipment and great CS.

AAE/Arizona Archery Enterprises: Always has been excellent. One of my favorite companies to patronize. Well made products and they take care of their customers. I had some issues with a stabilizer I ordered and they took GREAT care of me.

Kifaru: Called with some questions about some sale items and the gal doing Customer Service was the only one working that day. Despite that, she was extremely patient and helpful and made my experience a lot better.

 

[tony]

Kings Loot
One of those copy cat thin wallet hipster outfits
GF bought me one for Christmas, looked at the package and told her to send it back as it wasn't my style.
Have to email for all returns. A week and no response, Facebook page looks like returns are a shit show from what I've read, they want a picture of the wallet unopened.
Canned responses from the outfit with excuses on the face book page.
Might have her look into a charge back with this outfit.
AVOID!

 

[JREG19]

I've been pretty disappointed with Sig Sauer Electro Optics CS.
I had a pair of zulu 9 15x56 that I couldn't get to focus properly so I sent them an email. They told me to send them in. I sent them in at the end of June and didn't hear anything until I reached out to them at the end of July. I got a quick response that they were out of stock with my model and asked if I wanted range finding binos instead. I'm not really interested in any of their optics besides the model I already had. I asked what my options were and they told me I could borrow a pair of lesser binos so I could have something to hunt with and they would send me the new ones when they became available.

I decided to sign up for inventory notifications because they had already dropped the ball. I got an email saying they were in stock. I decided to wait a little bit to see if they would contact me.... they haven't so I reached out to them a few weeks ago and haven't received a response yet. I sent a follow up email today.

I understand it's the holiday season and people take vacation but pretty disappointed so far. We will see if this follow up email does anything.

 

[Ol’ Cheebs]

CZ USA

Had a problem with a shotgun firing pin. They sent me an email with a shipping label … had my fixed gun back very quickly and they went through the entire gun.

 

[DakotaBPNW]

Nosler- Absolutely terrible in all aspects. Sent them a rifle back since it had chambering/rifling issues. They sent it back and the bolt wouldn’t even close and the stock was all chipped up like someone had used a chisel to get the action in. Sent it back in and can’t get any updates or timelines. I have to fight just to get a response. I should have just sent it off to a smith to get repaired and paid for it myself.

 

[DakotaBPNW]

Nosler- Absolutely terrible in all aspects. Sent them a rifle back since it had chambering/rifling issues. They sent it back and the bolt wouldn’t even close and the stock was all chipped up like someone had used a chisel to get the action in. Sent it back in and can’t get any updates or timelines. I have to fight just to get a response. I should have just sent it off to a smith to get repaired and paid for it myself.

This also all started in July and I was originally told 4-6 weeks.

 

[DuckDogDr]

Definitely positive experience with GoDevil this past fall. Lost a part on my motor pulling my boat for a DIY hunt ( 10 day trip)
Go Devil overnighted at regular shipping rates to get me going the next day.

 

[Q child]

Oh man. I had a terrible experience with Alaska Airlines recently.

I was about to take a trip that had two flights each way with a layover in between. My layover going away from home was like 10 or 12 hours, and my destination city was only a couple hours from there by car. I tried to cancel my second flight so that I could drive instead. Alaska Airlines wanted to charge me $170. To be clear, I would be taking one flight instead of two and they wanted to charge me money. I said "no way."

So I told them, "fine, then I just won't show up." They told me that if I didn't show up, then they would cancel my return flights. I was livid and spent a terrible night in the airport.

Super predatory policies in my opinion.

 

[MallardSX2]

Called leatherman today after I broke mine this weekend. Honestly, that was the most pleasant experience I have had with customer service in a damn long time.

 

[missjordan]

Bought in October but I invested in a Swarovski BTX and the 115mm objective. Took it on its second outing and the forehead rest fell off somewhere. Have no idea where it went. Called swaro and they sent a replacement immediately no questions asked.


Sent from my iPhone using Tapatalk

 

[30338]

Walked into Cabelas Lone Tree at 9:15 am on a -15 degree morning. I was about the only person in the store lol. Was interested in shouldering some 20 gauge and 28 gauge semi autos to see if I may be interested in one. I'll pay a premium to stocking dealers locally vs internet shopping if they provide good service. There were 4 guys in sales standing behind the gun counters either talking amongst themselves or fiddling with guns that were in the racks.

I cruised down the counter twice in a 10 minute span and never was asked if I needed help. Walked into the gun library and they had a 28 gauge black eagle. It felt nice but more inclined to look at a Benelli Ultra Light or possibly a Citori. Anyway, will try Sportsmans in Parker next.

 

[truehaun]

Ordered some new 10x42 Swarovski ELs from Cabelas. When I got them turns out they were a display model also they were just thrown in the box with no packing material to protect them. Emailed Cabelas and 15 minutes later got a response they gave me 10% back. Bad customer service by getting sent a display model when advertised as a new model, but good after sale service to correct the problem. Overall after my 10% promo gift cards and 10% club discount I got these els for $1678.15.

 

[tony]

Hanes brands
GF ordered me few packs of white t shirts for Christmas, wrong size. Called about returning as I’m close to the deadline.
Lady I spoke to not only extended the return date. She waived the $7.00 return label fee and sent me a free return shipping label

 

[NEarcher22]

Schnee’s has always been responsive and very helpful

 

[InkedElkSlayer]

Swarovski- Excellent. Literally completely rebuilt some older SLCs

Leatherman- Excellent. Replaced without question

Kuiu- Pretty darn good. Credit for the purchase price of a few pairs of gaiters and replaced a hip belt suspension without question

Crispi- Absolute shit. Boots completely destroyed after 1 week of hunting and they took zero accountability. Buy Scarpa with 3mm thick leather, period.

 

[JS.Fletch5]

Swarovski- Excellent. Literally completely rebuilt some older SLCs

Leatherman- Excellent. Replaced without question

Kuiu- Pretty darn good. Credit for the purchase price of a few pairs of gaiters and replaced a hip belt suspension without question

Crispi- Absolute shit. Boots completely destroyed after 1 week of hunting and they took zero accountability. Buy Scarpa with 3mm thick leather, period.

Was thinking of buying Crispis and this makes me question it…

 

[Dinosdeuce]

Apex 3d designs

Outstanding customer service!
i ordered an Anker 10k battery pack mount for a night vision setup. Very fast shipping even during the Christmas holiday . Upon opening the package and taking out the part it was cracked on one of the stringers. I was concerned about how the mount would hold up taking the battery in and out. I replied to their shipping notification email provided a picture and stated my concern and to please advise me on what I should do. It was clearly damaged in shipping. Received an email in less than 10 minutes apologizing an stated they would get another sent out. Email was sent at 2037 and reply was at 2046 Not used to that great of service anymore.

Just wanted to give a shout out to Apex 3d

 

[Raypo]

I’m sure most can fill in the blanks. Southwest Airlines.

 

[jaredg]

Simms
I burned a pair of wading boots drying them by the fire. I called and they told me send them in. I told them this was my fault and I would be happy to pay. They sent out a brand new pair free of charge. They have actually done this on a few items.

Seekins
Had a bolt issue on a new 6ARC. They said send it in. Less than a week later, I had it back fixed.

I really think that it is all in the delivery on how they take care of you. Respect goes a long way. If you are nice and polite with the guys on the phone (the "delivery"), usually they will bend over backward to take care of you.

 

[JBrown1]

I tend to use a lot of Marmot products. I've always been satisfied with their quality, but I had never needed their customer service until I accidentally ordered the wrong size.

I called their customer service, and that is when the hastel began. They use a 3rd world call center and they advised me that they couldn't do an exchange, so they would have to refund the item, then I would have to reorder the correct size.

So, here I sit two months, a dozen emails and nearly as many calls, into this dance, They have received my return, I have received my replacement(that I paid for out of pocket) and they still haven't refunded my credit card.

So now I get to call them again this week......

I will be less loyal to Marmot in the future.