Vortex Optics - Customer Service Experience

Joined
Apr 17, 2022
Messages
59
Location
SW Idaho
That's fantastic. Love or hate their products, their CS is hard to beat.

I ordered a refurbished Vortex Rangefinder through A&A, but it never worked properly. Sent into Vortex, they couldn't fix it so sent me a brand new one, free of charge. Unfortunately, had issues with that one as well. They ended up being unable to fix that replacement, so they sent me another brand new rangefinder, but their next model up. So far, no issues. Bummer that I got a couple lemons, but I ended up with an even better model and never paid a dime.
 

Johnwell

FNG
Joined
Oct 11, 2024
Messages
12
None of the vortex binoculars, monoculars, and range finders I’ve owned and used ever had any issues with holding zero.

The rifle scopes I owned (viper hst and razor Gen 2) would definitely wander on medium/hard impacts but never had issues with tracking. Ended up offloading those in favor of scopes I know retain zero.
 
Joined
Feb 16, 2021
Messages
1,305
Location
Eastern Oregon
Spotted plenty of deer with my Vortex Diamondbacks before I upgraded...of course, who knows how many more I would've spotted with alpha glass, ha! They make a good pair of truck/boat/duck blind binos now. (Is it a d*** move to use them to see what tackle other guys are using while salmon fishing?)

My Vulture 15's are about to go back to vortex. Almost can't stand looking through them. I'm sure there are a few quirks I could point out in my warranty request. If I don't like the new pair might need to ship them down the road.
 
Joined
Jun 12, 2019
Messages
1,616
I think I've only had to use Vortex CS once. I've owned Razor 10x50s, Razor Gen I 5-20, Razor Gen 2 4.5-27, two Razor Gen 3 6-36s, both a Gen 1 and 2 PST, an LHT 4.5-22, and a couple of Razor LH's. The CS was used on the PST Gen 1 since out of the box its illumination didn't work.

I still have the Razor G3 6-36 and plan to use it for my .22lr trainer as well as my eastern whitetail hunting. I have a NF ATACR F1 7-35 for my western hunting now (newly arrived and will spend most of its time on my competition-style rifle). I put the ATACR on my VPP insurance so for about $30 a year it's insured for damage/loss/theft and the NF warranty covers any mechanical issues too.
 
Top