@Ryan Avery @Formidilosus @Stockys
Good morning Rokstok Customers;
Please allow me to personally apologize for this long delay in receiving your highly anticipated Rokstok. We were overly enthusiastic about fast delivery times, and learned valuable lessons throughout this process.
Stockys officially started production March 5th when we approved the textured molds. We have since shipped approx. 100 Rokstoks to customers from UM, and 53 currently show in production at Stockys.
Although I can’t quote any of you an exact delivery date at this point, I can assure you everyone involved is working diligently to deliver stocks in the order they were received.
There have been a large number of factors affecting the delivery time including bad carbon from supplier, employee turnover, and machine and process breakdowns.
We know that Stockys Stocks is doing everything in their power to resolve production issues and send us quality stocks as fast as possible.
The reviews from customers that have received their Rokstok have been nothing but positive and we are confident you will feel the same.
We understand your frustration and anger over these delayed delivery times. You wouldn’t believe the phone conversations and emails we have received berating Unknown Munitions, although we have no control over when we receive stocks. At this point there aren’t any stocks waiting at UM to be shipped, and when we receive Rokstoks they are priority number one to be moved through the shop and shipped as fast as possible.
We are at the point now where customers are requesting refunds for their stocks. Of course this is acceptable and we refund right away, but if you can be patient with us you WILL receive your stock.
The special edition green Rokstoks require exceptional attention to detail around tight edges and corners. Stockys is rising to this challenge and perfecting their techniques to make these special edition stocks amazing.
In closing, we should’ve delayed the presale until production started and all issues were resolved. For the subsequent Rokstok models being released, we will react with all the valuable lessons learned during this first release and provide a much better customer experience.
We are genuinely dedicated to ensuring customer satisfaction and happiness. Please reach out with any issues at all and we will do everything we can to resolve them.
We have created a new email address to funnel all of your inquiries to the correct person, Michael is on deck at
[email protected] to assist you.
As always, thank you for your support of Shoot2Hunt, Rokslide, and Unknown Munitions!