Kifaru Warranty Not What It Used To Be

[renagde]

Initial Ascent is very impressive! Joe called me directly to offer fitment advice and answer any questions I had about the product.

Yep same story here. He sent me a text and offered to video call if I had any issues. 10/10

How do they handle weight? On par with Exo and Kifaru?

 

[jmillr1]

How do they handle weight? On par with Exo and Kifaru?

I’m not trying to start a back and forth but I’ve owned a Duplex Lite and IA frame and the IA was far superior. I tried on a buddies EXO (last gen) and I’d say they were comparable but the IA frame helped to alleviate my lower back issues which wasn’t the case with my duplex lite frame

 

[TheCougar]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

 

[renagde]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

Good to know. That's the CS that we're all used to from Kifaru.

 

[Lawnboi]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

What the heck. I had the same thing happen with my 6 year old duplex. Shoulder strap stitching ripped out. Told me I needed to buy new straps and that was it.

Maybe they notice people are not happy.

I don’t expect them to just replace everything but if stitching is failing it’s hard to not have a path to repair.

 

[bozeman]

Could be with how people 'request' help with an item (attitude and approach)?? Ever thought maybe Kifaru isn't the issue?

Just a thought.

 

[bmart2622]

So his bad attitude made the stitching fail?

 

[Lawnboi]

Could be with how people 'request' help with an item (attitude and approach)?? Ever thought maybe Kifaru isn't the issue?

Just a thought.

I have only had polite interactions, and put up no stink with their response, I simply bought a stone glacier. Not asking for a finger in the ass over here but it would be nice to have more customer service than to receive an email saying to just buy a new off color set of straps.

 

[Billy Goat]

Could be with how people 'request' help with an item (attitude and approach)?? Ever thought maybe Kifaru isn't the issue?

Just a thought.

Yeah but @TheCougar is an ass...



Maybe, now everyone Spiderman(asshole) meme pointing at each other.

 

[fwafwow]

Not asking for a finger in the ass over here but it would be nice to have more customer service than to receive an email saying to just buy a new off color set of straps.

Was this part of the old CS? Askin for a friend.

 

[-bowfreak-]

I’m not going to beg a company to do what they don’t want to do. That being said, I am not sticking around if someone else offers an equivalent product and actually appreciates my business and stands behind their product unequivocally.


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[TheCougar]

I have only had polite interactions, and put up no stink with their response, I simply bought a stone glacier. Not asking for a finger in the ass over here but it would be nice to have more customer service than to receive an email saying to just buy a new off color set of straps.

This is true that I have no social skills or tact. I did however offer THEM the finger option, and they took it and honored the warranty. The things I’ve done to save $20…

@fwafwow
@Billy Goat

 

[sage1]

Dang, I was looking forward to buying my first kifaru pack, maybe I will go with EXO

 

[renagde]

Dang, I was looking forward to buying my first kifaru pack, maybe I will go with EXO

Buy new. Kifaru still makes a great pack.

 

[mrbillbrown]

Buy new. Kifaru still makes a great pack.

And better than any EXO I’ve tried


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[sage1]

Thank you, I appreciate the advice, kifaru it is

 

[LostArra]

Badlands based their entire business model on free zipper replacement on packs costing $200

 

[Bowfinn]

Maybe this explains this entire thread.

 

[bojangles808]

Maybe this explains this entire thread.

Yup. Customer service down the drain. Cutting margins. Arons leaving. It all makes sense now.

 

[jmillr1]

Yep. Honestly things kind of went awry after the Wyoming move. Frank getting “let go”

Hoping born primitive continues on an upward trend. Their pants still have a ways to