Kifaru Warranty Not What It Used To Be

[renagde]

Initial Ascent is very impressive! Joe called me directly to offer fitment advice and answer any questions I had about the product.

Yep same story here. He sent me a text and offered to video call if I had any issues. 10/10

How do they handle weight? On par with Exo and Kifaru?

 

[jmillr1]

How do they handle weight? On par with Exo and Kifaru?

I’m not trying to start a back and forth but I’ve owned a Duplex Lite and IA frame and the IA was far superior. I tried on a buddies EXO (last gen) and I’d say they were comparable but the IA frame helped to alleviate my lower back issues which wasn’t the case with my duplex lite frame

 

[TheCougar]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

 

[renagde]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

Good to know. That's the CS that we're all used to from Kifaru.

 

[Lawnboi]

I just sent them a belt that had the stitching ripping out where the shoulder straps attach to the belt. The pack is at least 8 years old and has been abused repeatedly. They sent me a new belt, no questions asked. I wouldn’t have called it a defect- just overuse, but they honored it immediately.

What the heck. I had the same thing happen with my 6 year old duplex. Shoulder strap stitching ripped out. Told me I needed to buy new straps and that was it.

Maybe they notice people are not happy.

I don’t expect them to just replace everything but if stitching is failing it’s hard to not have a path to repair.