For a second owner repair, this would be a deal I'd jump all over. Glad you got your pack back.Yes, they actually got the pack back in 3-4 days which is impressive. With shipping there, repairs and shipping back came out to $35.
For a second owner repair, this would be a deal I'd jump all over. Glad you got your pack back.Yes, they actually got the pack back in 3-4 days which is impressive. With shipping there, repairs and shipping back came out to $35.
Exo has been outstanding to deal with on issues for both me and my hunting partner.I have also been VERY disappointed with Kifaru warranty service recently.
I used to own (2) 357mag packs and the top pull handle started to come loose on one, I sent it back last year and it was fixed and sent back in great shape.
This year I had the same issue with my second pack... I shipped it to them for the repair but on the way back to me the package got lost. It was only insured for the minimum (100$) and I was never asked or given an option to pay to insure the full value of the package.
This sucks because I really like the pack... but I actually USE my gear and a warranty and repair service is no good if I can't send my gear in with expectations of getting it back.
Best they could offer me was a "discount" on a new pack. I am in the process of finding a new brand to support, and needless to say I will have a used 357 for sale in the near future.
Maybe I need to stop trying to buy packs with a "good warranty" and just find a good shop that I can pay to repair my stuff?