Hey Gentlemen! This is Heather from Heather's Choice. I really appreciate the comments and feedback, this is all very very helpful for perfecting our meals and snacks.
I'm hoping I can address some of the posted concerns, and hopefully remedy some of the problems you guys were having with the meals.
For starters, any of you who did not have a positive experience with the product, please know that we offer full refunds if you were not in love with our food. I started Heather's Choice with the intention of providing healthy, delicious, lightweight food for backcountry trips. If I made you a meal that you didn't care for, I will happily exchange it for something else, or issue you a full refund. Please feel free to contact me at
[email protected], and I appreciate you giving us a shot!
@go4thegusto I'm very very sorry to hear that you and your wife didn't care for the meals. I am not a professionally trained chef, and I am sure there is a lot for me to learn in terms of flavor melding and spice. All of the Heather's Choice meals are dinners that I would make for you if you were a guest in my home. We make Dark Chocolate Chili at least once per month at home, and the Ethiopian Doro Wat is one of our all time favorite hot, spicy dinners. If the meals are not to your liking, again I sincerely apologize and would love your specific feedback on the flavors. I'm all for making improvements!
In regards to the rehydration, you all are absolutely right that dehydrated food does take longer to rehydrate than freeze dried. The reason for this is because dehydrated food is much more dense than freeze dried. I find this to be a bit of a trade off; the food packs down smaller, it just takes an extra few minutes to rehydrate fully. On our new packaging, we also recommend adding 10 ounces hot water to each dinner meal, and maybe this measurement will help with the rehydrating the food fully as well.
@GFY you are spot on, purchasing a food dehydrator and drying your leftovers is a great way to go. That is how we got started! For anyone who does not have a dehydrator, or the time to dedicate to cooking, dehydrating and packaging their own meals and snacks, hopefully Heather's Choice can be a solution.
@rhunter I'm sorry you weren't able to order our products when you visited our site. All of products are made by hand, so we have been struggling to keep up with demand. By investing in additional dehydrators and hiring some more helping hands, we hope to keep a steady supply of our meals in stock.
Again, I appreciate the honest, thorough feedback from all of you. I hope this helps clear up some of the confusion, and if any of you who weren't satisfied with the meals would like a full refund, please do not hesitate to contact me. My mission is to provide good food for adventures, and if I have missed the mark for any of you, I truly apologize. We are always working to refine our products, and your input is invaluable for helping us to improve.
Thank you all so much for your continued support!
Heather