Eurooptic Experience
- Thread starter WhiteTree
- Start date
JGRaider
WKR
Will be following............
Good call and lmao that dude's gonno start with trial by fire.
@EuroOptic you have a LOT of customers here and a lot of us recommend you for things. WTH is going on with this situation? It's not a good look.
JGRaider
WKR
Yep, we should find out pretty quick how excited he is to be here.........
Hoosker Doo
WKR
I'm considering making a significant purchase from EO. I may see how this plays out...
It's paypal credit AKA synchrony bank. They basically just refuse all disputes automatically in an off-shore call center as far as I can tell from researching similar cases on the internet. I thought talking through it with on-shore escalation would help, and they seemed promising on the phone (i've spoken to the US escalations people 6 times now) but it's just been denied again. EuroOptics denial reasons keep flip flopping between "the items were bought on sale so can't be returned" to "the items have been burned" to "the items tags were removed" none of which are true. Basically, they just cycle through excuses to fool the off-shore disputes team into having some half baked "reason" the evidence i provide on any given redispute is not valid. I would recommend everyone stay away from paypal credit as well, but I think that goes without saying.
I can only assume they don't want to send the items back to me because it's hard evidence that they are lying about everything. I still haven't heard back from the EuroOptics guy who invited me to DM him here.
JGRaider
WKR
Please keep us posted. I'm all for public humiliation when a company screws over their customers. It's like a PSA for anyone considering doing business with "company x".
I just got off of a 1 hour hold and 45 minute conversation with two different managers at the bank. They've basically told me that destroying the evidence before a dispute can be resolved frees eurooptics from having to refund the money because there's no way for me to prove that the items were in new condition when eurooptics received them as part of the return.
I think this is likely why eurooptic told me they would destroy the items within 24 hours if i disputed the charges, because they've learned that they can commit this kind of fraud and use that email as evidence that they offered to return the items to me and that i decided to dispute the charges instead. It's mind blowing to me that all of this is legal.
This seems like theft/fraud. I don't know the process, but wonder if law enforcement would get involved at some level. I suppose small claims court could work too. I'd have a hard time just letting it go. I won't be purchasing anything from EO until this gets settled, and that's hard because I've been ordering from them frequently as of late.
I'm incline to agree. EO is my go to for a lot of things. They're not obliged to comment in this thread (especially if things go the legal route) but I'd sure like to hear their side or response to this. There's always 2 sides and the truth lies somewhere in the middle, but sure sounds like OP got hosed big time and it'd be easy for EO to resolve it.
Reserving judgment for now because EO has always been great IME and as this thread shows, lots and lots of happy customers. But definitely will be keeping an eye on this thread.
I've had companies kick back returns in the past and the items always just showed up at my door, never has a company asked permission to send items back or talk about destroying them. It seems like an aggressive gesture or what OP has stated intentionally avoiding something.
Was this via email?
Yes, I asked them to retain the items for evidence in the dispute on Fri, Jan 17, 2025 at 4:09 PM
after they said if i don't confirm I want them back they would destroy them on Monday. I figured that would be admission that they were trying to get one over on the bank, but apparently I was wrong.
Today the bank basically finally came out and told me the dispute was never going to happen so i asked EuroOptic to return the items so i could try to recoup some of my losses and they confirmed they were discarded. I lost my temper a bit and said they are committing fraud.
I don't think I have any legal recourse and i wouldn't be able to afford it even if i did. Guess that's just the world we live in sometimes.
I was referring to your most recent one.
Before the pitchforks come out could you share a few of these emails so we can get the full context?
Received: On Fri, Jan 17, 2025 at 3:58 PM Sales EuroOptic <[email protected]> wrote:
Good afternoon,
Could you please confirm your decision on these bibs and jacket? If you would like the items returned to you, we will mail them back, if you would like them discarded, we will do so. These will not be accepted back as a return. Please let me know by Monday, as if there is no response we will discard of the items.
Sent: On Fri, Jan 17, 2025 at 4:09 PM
Hello (name),
I am writing regarding the items returned under RMA 48894, which you confirmed receiving. While the dispute is under review with PayPal, I request that the items not be destroyed and remain available as evidence should further clarification or resolution be necessary.
Please confirm receipt of this request.
Thank you
Sent: Monday, June 9, 2025 9:59 AM
Please return these items to me.
Received: On Mon, Jun 9, 2025 at 10:08 AM to Sales EuroOptic <[email protected]> wrote:
Unfortunately, these items were discarded as they were damaged and could not be sold.
Sent: Monday, June 9, 2025 10:14 AM to Sales EuroOptic <[email protected]>
We both know that isn’t true and this is fraud.
Id be changing banks quickly if they are not accepting the emails as any sort of proof.
@ScreamingPotato, Thank you for bringing this back to my attention this morning
@WhiteTree, I apologize ; I was under the impression this was handled by customer service when we spoke previously in April, I will be conducting a internal discussion today about this entire ordeal.
I have your RMA pulled up on my screen now, I am going to be sending you replacements of the bibs and jacket at no charge, Please PM me sizing information if you don't want the same large size for both.
Once again, I apologize for this entire ordeal, and frankly my lack of timely response and follow thru with my Customer Service team; There is nothing I hate more than poor customer service.
All, Please use @EuroOptic to contact me with any issues or concerns, I'm logged in on my personal devices and work computer via this account and no longer using @jtumolo18
ADDED - 6/10/2025
I presented all of the information I had to my sales manager and COO when I arrived to the office yesterday, Both of whom of course have more power than myself in these situations; Mr WhiteTree was contacted, and I do believe the situation was resolved to the best of our best ability.
I (And all of EuroOptic ) strive for the BEST customer experience in the industry, So when I do hear about situations like these, I make it my personal battlefield to get them fixed to the best of my ability.
Without you guys, we would not be here; We appreciate each and every one of you.
If any of you, EVER have a problem with EuroOptic or an individual rep's service, please reach out to me.
Thank you,
Jake
@WhiteTree, I apologize ; I was under the impression this was handled by customer service when we spoke previously in April, I will be conducting a internal discussion today about this entire ordeal.
I have your RMA pulled up on my screen now, I am going to be sending you replacements of the bibs and jacket at no charge, Please PM me sizing information if you don't want the same large size for both.
Once again, I apologize for this entire ordeal, and frankly my lack of timely response and follow thru with my Customer Service team; There is nothing I hate more than poor customer service.
All, Please use @EuroOptic to contact me with any issues or concerns, I'm logged in on my personal devices and work computer via this account and no longer using @jtumolo18
ADDED - 6/10/2025
I presented all of the information I had to my sales manager and COO when I arrived to the office yesterday, Both of whom of course have more power than myself in these situations; Mr WhiteTree was contacted, and I do believe the situation was resolved to the best of our best ability.
I (And all of EuroOptic ) strive for the BEST customer experience in the industry, So when I do hear about situations like these, I make it my personal battlefield to get them fixed to the best of my ability.
Without you guys, we would not be here; We appreciate each and every one of you.
If any of you, EVER have a problem with EuroOptic or an individual rep's service, please reach out to me.
Thank you,
Jake
DB29
Lil-Rokslider
- Joined
- Apr 4, 2020
- Messages
- 258
When you say you are sending him the stuff he ordered at “no charge”, do you mean you are sending him the items and refunding his money or just sending him the items and keeping his money?
If he in fact returned nondmaged items, with what the dude had to go through it seems fair he gets the items free. It took months to resolve to this and I’m sure hours and hours of time and on the face of it he did nothing wrong. That should be compensated for.
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