Eurooptic Experience

[plebe]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

 

[Oakman]

Sorry to hear about your unpleasant experience.
My experience with EuroOptic has been great so far. Like many of you, I’ve spent more than I was supposed to, but honestly, it’s been worth every penny. Good gear makes a difference, and their service has been solid across the board.
I’ve never had any major issues, but I did have to initiate a return once. The item was chipped ( my fault entirely ) and I figured it might be a hassle. I sent them a picture of the damage, and to their credit, they were still willing to take it back, minus a restocking fee. After weighing the options and staring at the scratch for way too long, I decided to just hang onto it. No regrets so far.
Now I’m waiting on a new scope that I’m hoping to have before October. I’ve got a few hunts lined up and want to get it mounted, dialed in, and comfortable with the glass before the season opens.

 

[RWT]

Jake has been awesome. Twice now he has found a way to allow me to purchase 2 rifles from them in the past month. I have only had good service from EO.

 

[EuroOptic]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

Ugh,, lead times are near impossible for us at the moment.
I apologize for this, If any of you guys have any ETA questions HMU and i'll share what I know, or I will ask the rep - We get shipments of stuff in all day long, it's not rare for us to get surprised with items we didn't think we would have for a while.

Let me know if I can do anything to make up for this, Happy to help.

 

[The Harbor Master]

I’ve had generally very good dealings over many orders.

I’m a bit perplexed about a situation from last year. Ordered a Tikka in 350 Legend in April as a trainer for my son. It was the only ss model for sale stateside at the time, to my knowledge. Called for an update in August and was told it’d be several months until they came in. Switched the order to a blued in-stock model so we could have something to shoot, and two weeks later the stainless model was in stock and on the website for sale. The heck?

To be honest, I liked what they were doing many years ago more than the current model.

BUT, I appreciate that a feedback loop like Jake is helpful in balancing US consumer interest and the sort of specialty gear that was the grass roots of the company.

I understand being a little put off by that. Ive had my share of irritating stuff happen with online vendors. However in my humble opinion there always going to be hiccups here and there, especially in an industry that is heavily regulated, can be an obstacle course of red tape, politically tumultuous, and involves international importation... and over the course of thousands of orders each year.

Id think if a thread was started about any other dealer (Midway, PSA, SGAmmo, you name it) there'd be 2 or 3 pages of glowing reviews with a handful of "bad" experiences. Like you said though, having representatives that are active on forums like this is a huge plus.