A couple more good customer service experiences NF AND DEFIANCE

[Ucsdryder]

I stripped a screw on my rail. I reached out to nightforce and got an email back in 30 minutes confirming which rail it was so they could get me the right screws. When I looked closer I realized it was a defiance rail. I called defiance and they took my info and put a new set of screws in the mail, no charge! I’ve had my fair share of bad experiences, and I know we sometimes take some of these good companies for granted!

Kudos to both of these companies for answering immediately and handling an issue quickly!

 

[Marble]

My NF interactions have been good too. Sometimes they are a little ways out on stuff, but they have been great on the phone.

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