I'm with you. It's like the people that keep exchanging darn tough socks over and over so they never have to buy a nee pair. I think that just goes against the spirit if the warranty.Man I'm not sure that's a customer service issue if it wasn't a defect and it was caused by the customer
Maybe I'm wrong. I know there are a few companies that do a no fault warranty but that seems a bit much to ask a store to replace when the damage was caused other than a defect. Kinda like buying a vehicle driving down the road crashing it and expecting a new one. I'd contact Costa maybe they can help.