The All New MRC/S2H Marshall Rifle Now Available

[atmat]

My apologies, I thought it was expedited and back to you since it had been two weeks or so since you sent it back....

It took me 2-3 days to get it shipped out as work was busy and I had to go buy a box.

It arrived last Monday late afternoon to UM. The Rokstok manager got it fixed and ready to go by Tuesday midday. I was told I would receive shipping info that day.

Nothing came in so I emailed Wednesday. I was told I would receive shipping that day.

Nothing came in and Thursday was crazy at work so I reached out on Friday but never heard back. Then I reached out on Saturday but never heard back.

I called today and left a voicemail. Got a call back and was told it was definitely going out today. I pushed back and asked for confirmation because I have heard that for a week. UM confirmed it was sitting waiting packaged up and labeled for FedEx.

But not long after we hung up I got a text saying that it actually didn’t have a label and their shipping center is down due to AWS stuff.

So my stock will have been sitting there repaired for at least a full week before it ever got shipped back to me. I find that incredibly frustrating given the timing of hunting season.

I’m grateful for UM’s innovation. But I’m quite irritated by this particular situation.

Edit: System got back online and it shipped out today.

 

[Billy Goat]

I’m grateful for UM’s innovation. But I’m quite irritated by this particular situation.

Unfortunately I think this is a fairly frequent sentiment.

 

[Billy Goat]

@atmat feel like you should have taken @Formidilosus up on his offer to personally drive you a gun for this season? Maybe would have been fitted and the apparent customer issue of improper spacer use could have been resolved.

 

[BLJ]

It took me 2-3 days to get it shipped out as work was busy and I had to go buy a box.

It arrived last Monday late afternoon to UM. The Rokstok manager got it fixed and ready to go by Tuesday midday. I was told I would receive shipping info that day.

Nothing came in so I emailed Wednesday. I was told I would receive shipping that day.

Nothing came in and Thursday was crazy at work so I reached out on Friday but never heard back. Then I reached out on Saturday but never heard back.

I called today and left a voicemail. Got a call back and was told it was definitely going out today. I pushed back and asked for confirmation because I have heard that for a week. UM confirmed it was sitting waiting packaged up and labeled for FedEx.

But not long after we hung up I got a text saying that it actually didn’t have a label and their shipping center is down due to AWS stuff.

So my stock will have been sitting there repaired for at least a full week before it ever got shipped back to me. I find that incredibly frustrating given the timing of hunting season.

I’m grateful for UM’s innovation. But I’m quite irritated by this particular situation.

Effin yikes.

 

[atmat]

Update: System got back online and it shipped out today. Should have it by Wednesday.

Will go shoot it Friday before leaving for second rifle if I can!