RokStok

[Ryan Avery]

They are a small business trying to bring innovative products to market, and are heavily intertwined with the ownership of this site; people do not air grievances the same they would as large OEM's like Fierce and Bergara.

UM announced a new Red Carpet Quality Control program aimed to correct any QC issues going out the door. I will continue to purchase products from their online store. Jake said himself, "Your best bet is always to find a good local gunsmith."

That is my quote: gunsmiths should always be local if possible.

I have no ownership or influence over UM operations except for Rokstoks. If I see a complaint about UM here, I would address it directly and tell them they are messing up, just like I do with countless other companies here.

I own a part of Shoot2Hunt, and S2H generates revenue from Rokstok sales. However, it would go against everything we have built at Rokslide to remove a post from a member complaining about a Rokstok.

 

[Ryan Avery]

Regarding Rokstoks, the individual responsible for quality control (QC) was fired a few weeks ago. A new person is now in charge, and an additional set of eyes reviews everything to ensure quality.

Green Rokstoks have been shipped to UM and will arrive on Wednesday.

If everything goes as planned with the back-ordered Rokstoks, UM will open up sales for a limited number of stocks sometime this month.

We all understand that this has been a significant pain in the ass. Thanks for hanging in there.

 

[Ryan Avery]

They are simultaneously launching a suppressor company, optics company (?) and trying to turn around QC on their gunsmithing company in addition to custom reloading and podcasting while being HQ'd in a relatively small town/labor pool. My guess is that they just don't have trained and skilled finishing staff for the Rokstocks.

Nobody at UM works on the suppressors. No one at UM is working on optics. There are two million people in the Inland Northwest.

 

[SouthPaw]

Green Rokstoks have been shipped to UM and will arrive on Wednesday.

 

[Dave_S]

View attachment 833488
This is how mine came. I did not get shipping notice. I came home and it was on my porch.

Looks just like the box I found on my porch yesterday. Also got no shipping notification. They did call me to confirm details of my order. Oddly, the red carpet card was not checked off on the line regarding recoil lug installation and measurement. Recoil lug was there and seems to fit right so, no big deal.

 

[Ryan Avery]

Looks just like the box I found on my porch yesterday. Also got no shipping notification. They did call me to confirm details of my order. Oddly, the red carpet card was not checked off on the line regarding recoil lug installation and measurement. Recoil lug was there and seems to fit right so, no big deal.

Can you send me a private message with a picture of the card?

Emails are going out, but FedEx email tracking sucks.

 

[camelcluch]

I only have a small sample but my dealing with UM CS has been awesome. Problems happen and sometimes you can’t help it. Would I like a lefty Rokstok or two, heck yes but crap happened. I’ll wait and it will be fine in the end.