Q&A for Minox ZP5 5-25x56mm THLR scope

[Bluumoon]

@EuroOptic

I’d want a repair or a refund, buy two of the new S2H scopes on the same timeline.

 

[gbflyer]

Excuse, excuse, blame others, pressure the dissatisfied customer into something easier for the company. This is typical CS from Ze Chermans. Never own failure because they have never made anything that isn't perfect. F those guys. This is excellent study material for US manufactures in how not to do it.

 

[Nine Banger]

 

[freddyG]

That’s funny, but messed up at the same time.

 

[Dobermann]

The long range is major downgrade from a zp5 regardless of the reticle

And only about two-thirds of the retail value of the ZP5. While these guys got them cheaper, that's still a major bait and switch. Appalling.

 

[BAKPAKR]

I really feel sorry for all of you who got duds. That just sucks.

 

[propulsionclimbing]

This is pure cost cutting by Minox. The whole BS excuse about tariffs makes no sense. These are scopes that were already exported to the US. Even if there is some tariff cost incurred, tell me how that's my problem as a buyer of this scope that supposedly has a 10 year warranty? Not to mention, these are brand new scopes that left the factory defective!

I sincerely hope either Euro Optic or Blaser USA makes this right. If they do not, I intend to raise some serious hell and hope all of you who were affected by this do the same.

 

[RockAndSage]

I got the same response and let Minox know it is completely unacceptable to offer a lesser scope without the features or reticle as an exchange.

Basically from the email, our scopes have been sitting at Blaser USA with nothing being done despite promises that they would send out scopes for repair on a weekly basis. They gave excuses about it being show season and them being busy. I don’t care about their own internal deficiencies. They offered a defective scope for sale. We have all been patiently waiting for a timely repair. For them to have done nothing in the weeks since they have had our scopes and then offer to give us an inferior scope in exchange is beyond unacceptable.

We as consumers need to demand a proper recompense for this fiasco. We received defective scopes. We then had to pay to send the scopes back to Blaser USA. Now they are offering a completely different and inferior scope in exchange of a lengthy repair process. It has been a while since I have been dealt with in such an unprofessional way.

This is some serious BS from Blaser.

I sent a Schmidt & Bender back to Germany last summer to get upgraded turrets installed and to check on parallax - S&B USA in Virginia received it within a week, and it was off to Germany within a week. Had it back 4-6 weeks later, IIRC.

Blaser is choosing to not deal with this efficiently.