Q&A for Minox ZP5 5-25x56mm THLR scope

[Bluumoon]

@EuroOptic

I’d want a repair or a refund, buy two of the new S2H scopes on the same timeline.

 

[gbflyer]

Excuse, excuse, blame others, pressure the dissatisfied customer into something easier for the company. This is typical CS from Ze Chermans. Never own failure because they have never made anything that isn't perfect. F those guys. This is excellent study material for US manufactures in how not to do it.

 

[Nine Banger]

 

[freddyG]

That’s funny, but messed up at the same time.

 

[Dobermann]

The long range is major downgrade from a zp5 regardless of the reticle

And only about two-thirds of the retail value of the ZP5. While these guys got them cheaper, that's still a major bait and switch. Appalling.

 

[BAKPAKR]

I really feel sorry for all of you who got duds. That just sucks.

 

[propulsionclimbing]

This is pure cost cutting by Minox. The whole BS excuse about tariffs makes no sense. These are scopes that were already exported to the US. Even if there is some tariff cost incurred, tell me how that's my problem as a buyer of this scope that supposedly has a 10 year warranty? Not to mention, these are brand new scopes that left the factory defective!

I sincerely hope either Euro Optic or Blaser USA makes this right. If they do not, I intend to raise some serious hell and hope all of you who were affected by this do the same.

 

[RockAndSage]

I got the same response and let Minox know it is completely unacceptable to offer a lesser scope without the features or reticle as an exchange.

Basically from the email, our scopes have been sitting at Blaser USA with nothing being done despite promises that they would send out scopes for repair on a weekly basis. They gave excuses about it being show season and them being busy. I don’t care about their own internal deficiencies. They offered a defective scope for sale. We have all been patiently waiting for a timely repair. For them to have done nothing in the weeks since they have had our scopes and then offer to give us an inferior scope in exchange is beyond unacceptable.

We as consumers need to demand a proper recompense for this fiasco. We received defective scopes. We then had to pay to send the scopes back to Blaser USA. Now they are offering a completely different and inferior scope in exchange of a lengthy repair process. It has been a while since I have been dealt with in such an unprofessional way.

This is some serious BS from Blaser.

I sent a Schmidt & Bender back to Germany last summer to get upgraded turrets installed and to check on parallax - S&B USA in Virginia received it within a week, and it was off to Germany within a week. Had it back 4-6 weeks later, IIRC.

Blaser is choosing to not deal with this efficiently.

 

[Reburn]

Yeah, it is very annoying having to pay to ship something they sent to you broken, and then be offered something entirely dissimilar in exchange.

Man I feel for yall.

I almost bought one of therese but missed the 1600 drop and by the time I got around to it they were 2k. Since I already had one and didnt really "need" another I passed out of irritation of the price swing.

Im sure glad I did though.

I agree with you the long range is a worse scope in every way. I wouldnt trade my zp5 for 2 long ranges.

100% refund PLUS the shipping back charges to blaser that were incured or a 100% fixed zp5 should be the only acceptabe solutions here.

 

[DangerRanger]

Charge back time

 

[freddyG]

Charge back time

I didn’t buy one of these, but I think going this route could get messy. Charge back against EO, but you sent the scope back on your dime to BlaserUSA. Has EO washed their hands of this disaster?

 

[5MilesBack]

I didn't hesitate at all, I told them I'd wait for the repaired one to get to me.

 

[PopNFresh]

sucks this happened, I had wanted a zp5 thlr for years, I remember CS tactical responding somewhere along the lines of "good luck if if it needs service" on some thread and thinking I'd roll the dice still. This is a bit rediculous though.
I dealt with Blaser USA for a decade regularly and I feel for those dudes, they run a small crew and a bunch of brands and are the guy that gets kicked/yelled at from both sides of the ocean when things go wrong. they're in the trailer all day doing shotgun maintenance at all the big competitions, standing in all the booths at shows and running the US import, distribution and service/repair side of things. I get it with repairs they're doing in house taking time in the busy season, they usually had super fast turn around on their r8, 404 and shotgun service work when they were in their shop but you'd think this is a pack them up and send them back situation. if it's the parallax adjustment Situation someone mentioned early in this thread I'm curious if there's discussion of sending someone here vs sending them all back. I think they were pushing their in house Blaser scope line over the minox, I wonder if those get sent back or repaired stateside

 

[RockAndSage]

sucks this happened, I had wanted a zp5 thlr for years, I remember CS tactical responding somewhere along the lines of "good luck if if it needs service" on some thread and thinking I'd roll the dice still. This is a bit rediculous though.
I dealt with Blaser USA for a decade regularly and I feel for those dudes, they run a small crew and a bunch of brands and are the guy that gets kicked/yelled at from both sides of the ocean when things go wrong. they're in the trailer all day doing shotgun maintenance at all the big competitions, standing in all the booths at shows and running the US import, distribution and service/repair side of things. I get it with repairs they're doing in house taking time in the busy season, they usually had super fast turn around on their r8, 404 and shotgun service work when they were in their shop but you'd think this is a pack them up and send them back situation. if it's the parallax adjustment Situation someone mentioned early in this thread I'm curious if there's discussion of sending someone here vs sending them all back. I think they were pushing their in house Blaser scope line over the minox, I wonder if those get sent back or repaired stateside

All they are for this is a contact point and, essentially, a drop-shipper. That may be why people are getting increasingly pissed - it's 100% in their hands, and all they need to do is ship to Germany and send nice emails.

 

[PopNFresh]

I have a hard time imaging they're holding off just to save on postage so I'm hoping maybe somebody's getting on a plane or something. otherwise all I can say......

 

[ekupp]

Anyone want to tap out? Im looking to buy one and will take the problem off your hands.

 

[rbutcher1234]

All they are for this is a contact point and, essentially, a drop-shipper. That may be why people are getting increasingly pissed - it's 100% in their hands, and all they need to do is ship to Germany and send nice emails.

This. Everything they have communicated simply amounts to them receiving and immediately sending to the appropriate department in Germany. The only way that gets held up is the result of management trying to put together the type of bend me over deal they went with on the scope swap.

I was literally about to buy more barrels and bolts for my R8 from EuroOptic next week. The way this situation has been handled, however, has me reconsidering. All I think about in the back of my mind now is if I have a problem with my R8 one week before my month long safari, I’m totally ******. They won’t even have looked at it until I’m already back and had to use a camp gun because of import export paperwork.

 

[EuroOptic]

I didn’t buy one of these, but I think going this route could get messy. Charge back against EO, but you sent the scope back on your dime to BlaserUSA. Has EO washed their hands of this disaster?

Very much still here, Very much still working this issue.
I just dont have anything to add thats going to change emotions or outcomes at this particular moment - when I do, I will chime in.

-Jake