Obtaining a refund from a "transporter"?

[Trial153]

dates and what does that amount cover?

Sorry quoted the wrong post

 

[Trial153]

Who the transporter? If we can do our due diligence you might get an offer from some of us.

 

[ttmannan]

I wonder if the transporter in question is a Rokslide Sponsor, if so, they may be able to chime in publically, or privately.

Yeah, I'd have left the COVID restriction excuse out of your post, cause there was no restriction from stopping you on this trip when you canceled 6 months prior. Drawing the elk tag is what stopped you, and there is nothing wrong with that and I also think that you gave him ample lead time with your cancellation. Something should be returned, a deposit at least.

Again, just my thoughts and hopefully you are able to get something worked out.

I believe they might be. I will refrain from calling the business out publicly as I am sure they are suffering as a small business and my intention is not to make that worse but just to find out what recourse I have. I know if it was an outfitter there would be a contract and I would have recourse of at least 50% back since the deposit would probably not be refundable.

Maybe reread your texts & emails you've sent and check your tone ? If you've implied remotely of lawsuits they probably won't respond.. texts and emails are tough cuz they may be reading them differently then you are implying.

Do your best to send another wave of communication but in away thats putting the ball in your court about selling the 2021 space...heck I might even buy it !

Yes sir. That's a great idea. I have never mentioned legal action and I have really attempted to be very polite and end each text and/or email stating "I would much rather speak on the phone than text or email but if this is more convenient that's fine too." But I do hear what you are saying.
I'll sell it! I paid $2,375 and am accepting offers.

 

[Highcountrybulls]

I booked it in 2019. Rona wasn't a thing. Rona wasn't the sole reason I canceled and I shouldn't have stated that. I got drawn for elk starting Black Friday and wouldn't be returning from Kodiak until Monday prior to that. Covid was in my mind heavily in March, April and May of 2020 when I was cancelling and I cancelled during the height of Rona but that wasn't the sole reason, at the time, that I canceled. I would not have been unable to go in November even if I hadn't gotten drawn for elk - due to the rona. I shouldn't have put the rona piece in there as it muddies the waters.

It was a group hunt and I was the only one that didn't go. I was assigned dates in 2021 that I cannot attend. And it's no longer a group, it's me on my own. They have been given plenty of advanced notice in order to sell the same spot at full price instead of allowing me to attend at the discounted price. I do understand that service industry businesses took a hit. I am willing to work with them on it or sell it - but I can't get a response via any form of communication so it seems they are unwilling to work with me - it's been 5 weeks.

Yep, I misread the original post on the timing and corrected my statement but not fast enough, sorry about that.

I am planning on a deer hunt on the rock in Nov with a buddy and may be interested. Please send me a pm with the info on the outfitter and the trip details and I will look into it a bit. Maybe we can work something out.

 

[ttmannan]

That sounds like your issue and not theirs, and I am struggling to understand the perspective that them giving you a full refund is an equitable outcome.

Them offering to reschedule me instead of refund me and scheduling to dates that don't work is not a viable solution. You can't sell someone something they don't want, cant' use, don't need so it becomes a conversation - but they won't respond.
Regarding "equitable outcome" I paid in full - should have made only a deposit - 2.5 years in advance - at a discounted rate. They have been given ample notice (11.5 months) and I have even said to them that I would still like to hunt with them in the future.
It is an equitable outcome for them when they have earned interest on the money since May of 2019 and I have not. It is equitable when they sold me a deeply discounted hunt that they can refund me and now sell at full value. They literally can make money on this deal, meaning it is extremely equitable for them to do this. Also, I have asked for them to reach out to me via the telephone. I am willing to negotiate.

 

[ttmannan]

Who the transporter? If we can do our due diligence you might get an offer from some of us.

I will PM you here - I am not wanting to drag the name of the vendor through the mud. I do believe that the vendor is a sponsor of this website too.

 

[LongWayAround]

Maybe try to contact them with a different phone number?

 

[Nick Muche]

If I knew for a fact that I had been polite, respectful, reasonable and honest with my attempts to get this straightened out, I'd have ZERO issue whatsoever with starting a thread on here and naming the transporter in hopes they would respond to me and work through it. Especially if they were a sponsor...

 

[ttmannan]

If I knew for a fact that I had been polite, respectful, reasonable and honest with my attempts to get this straightened out, I'd have ZERO issue whatsoever with starting a thread on here and naming the transporter in hopes they would respond to me and work through it. Especially if they were a sponsor...

Thanks Nick. It may come to that. I do know for a fact that I have been polite, respectful, reasonable and honest in this situation. I can provide screen shots of emails and texts and the one facebook message. I know it's painful for a customer service based company to face refunding a customer, especially during these times. I also know the damage that being outed publicly as a poor business partner or vendor can do. It is not my desire to hurt the business. I really just would like for them to communicate or respond to me. Maybe just for me to tell them I sold the hunt to someone on Rokslide! If nothing works out it may come to me asking them on here to respond to me.

 

[MattB]

Them offering to reschedule me instead of refund me and scheduling to dates that don't work is not a viable solution. You can't sell someone something they don't want, cant' use, don't need so it becomes a conversation - but they won't respond.
Regarding "equitable outcome" I paid in full - should have made only a deposit - 2.5 years in advance - at a discounted rate. They have been given ample notice (11.5 months) and I have even said to them that I would still like to hunt with them in the future.
It is an equitable outcome for them when they have earned interest on the money since May of 2019 and I have not. It is equitable when they sold me a deeply discounted hunt that they can refund me and now sell at full value. They literally can make money on this deal, meaning it is extremely equitable for them to do this. Also, I have asked for them to reach out to me via the telephone. I am willing to negotiate.

They sold you something you elected not to use. At that point, you put yourself at the mercy of their refund policy.

Did they book someone else in your spot in 2020 and generate revenue on that?

 

[thinhorn_AK]

Thanks Nick. It may come to that. I do know for a fact that I have been polite, respectful, reasonable and honest in this situation. I can provide screen shots of emails and texts and the one facebook message. I know it's painful for a customer service based company to face refunding a customer, especially during these times. I also know the damage that being outed publicly as a poor business partner or vendor can do. It is not my desire to hurt the business. I really just would like for them to communicate or respond to me. Maybe just for me to tell them I sold the hunt to someone on Rokslide! If nothing works out it may come to me asking them on here to respond to me.

I don’t think o would just “tell them” you sold the hunt, I’d make sure to get that cleared through them first. I could see just “selling” it going sideways.

 

[ttmannan]

I don’t think o would just “tell them” you sold the hunt, I’d make sure to get that cleared through them first. I could see just “selling” it going sideways.

If I could get them to call (or text or email or fb message) me back I would discuss it with them. I will try calling from a different number with a different area code next week.

 

[ttmannan]

They sold you something you elected not to use. At that point, you put yourself at the mercy of their refund policy.

Did they book someone else in your spot in 2020 and generate revenue on that?

Yes - the other members of the group went and they still sold more spots for 2020. They don't have a refund policy. Not on their website and not in their communications with me. They are not an outfitter and they don't have a contract.
They TOLD me not SOLD me dates. I did not and do not agree with those dates so it's not a sell.
They require a deposit and I paid in full. I am willing to negotiate with them. But they have to communicate.

This will still be a win for them if they would just call me back. You seem to be very defensive of them - if you know them can you get them to call me back? Email me back? Text me back? FB message me back? Write me on here? Send me a letter? A telegram? A message via carrier pigeon? Any form of communication instead of ghosting me?

 

[thinhorn_AK]

I suppose it’s possible they are just shut down for the winter and on their own vacation right?

 

[Nick Muche]

Oh I am sure they are getting your messages, emails or calls. No one goes anywhere these days without their damn phone.

 

[ttmannan]

I suppose it’s possible they are just shut down for the winter and on their own vacation right?

I have had that thought - but you can see when someone reads a FB message. Maybe still they don't want to reply because of vacation. It's only been 5 weeks. It's winter in AK. I should be more patient.

 

[thinhorn_AK]

I have had that thought - but you can see when someone reads a FB message. Maybe still they don't want to reply because of vacation. It's only been 5 weeks. It's winter in AK. I should be more patient.

I’d be frustrated too, I don’t like waiting for stuff either. I had one bad experience with a guide service about 10 years ago and have never gone back to using a transporter or guide or anything.

I’d probably name them here on rokslide and dispute the charges.

 

[MattB]

Yes - the other members of the group went and they still sold more spots for 2020. They don't have a refund policy. Not on their website and not in their communications with me. They are not an outfitter and they don't have a contract.
They TOLD me not SOLD me dates. I did not and do not agree with those dates so it's not a sell.
They require a deposit and I paid in full. I am willing to negotiate with them. But they have to communicate.

This will still be a win for them if they would just call me back. You seem to be very defensive of them - if you know them can you get them to call me back? Email me back? Text me back? FB message me back? Write me on here? Send me a letter? A telegram? A message via carrier pigeon? Any form of communication instead of ghosting me?

I don't know these people, think it is reasonable to hold other people financially responsible for my decisions.

Looking at the website of a lodge on Kodiak as a possible comp, a 50% deposits is required to book and is non-refundable. Not saying it is right or absolute if your lodge has a similar policy, but that is what you may be up against.

 

[ttmannan]

I don't know these people, think it is reasonable to hold other people financially responsible for my decisions.

Looking at the website of a lodge on Kodiak as a possible comp, a 50% deposits is required to book and is non-refundable. Not saying it is right or absolute if your lodge has a similar policy, but that is what you may be up against.

I'd do the 50% - if they called me back. If they don't and just continue to ignore me what recourse would a guy have? If they were an outfitter the council of guides and outfitters would be the place to start. If they were an outfitter there would be contracts in place too. There's laws and rules for that. But for a transporter I am not sure so I am asking.

 

[WCB]

Why didn't your "buddies" take it up with them when they were up there?