Companies know marketing is all you need to fool most people. This is a $1400 scope for goodness sake.
This is my view, however shaped by experience, that the companies for the most part do not know how bad their products are. What optics company CEO or owner is a legit shooter? What about their engineers (including all the companies who’s engineers are in other countries at the OEM)- how many of them are true shooters? How many of the salesman, “influencers”, or sponsored people that those companies have are true shooters?
Even if someone is a true shooter, how would they have accumulated the round counts and experience while working at something else to nail down the issues? If they could would the company even believe them?
While some companies do have world class shooters as sponsored personnel, and even a couple have them as staff, the focus isn’t on that. I am quite familiar with the competitive shooting world, and most sponsored shooters are not in the top 20 in their field. Most “sponsored” shooters- meaning they get free or discounted items to advertise those items- are that way due to personality and not skill. Of the few who actually are sponsored and are at the top of their game…. most are hesitant to mention anything bad even when they know it.
My view is that companies use return rates as a metric for acceptability, not testing. People can crow all they want about “recoil” machines and shakers- but things happen from field use and shooting that does not happen when a single, constant force is applied. You have to shoot live rounds and lots of them. What company factors in 20,000 rounds for proofing two scopes of a new design? And statistically that’s a joke even at that. What company is checking and ensuring each scope maintains zero with impacts? What company has staff that are world class shooters, and excellent design people?
Base answer is that while not acceptable, it’s more than just that they don’t care.