Kifaru Warranty Not What It Used To Be

[bozeman]

Yes, they actually got the pack back in 3-4 days which is impressive. With shipping there, repairs and shipping back came out to $35.

For a second owner repair, this would be a deal I'd jump all over. Glad you got your pack back.

 

[EdP]

As long as Kifaru is up front about their warranty I don't see a problem. It may not be the best warranty but it is fair and anyone buying used should inform themselves to know what they are buying. I do think, as I said before, Kifaru should have fixed it for $0 if it was an original defect. Even so, fixing it for $15 was pretty darn reasonable IMO.

The North Face used to warranty their products for life. My wife and I both bought goose down jackets back in the mid 1980's. A few years ago the zipper on hers just disintegrated. We sent it back and it was returned with a new zipper at no charge. The North Face stopped doing that with their new products some time ago. Point being, businesses are in business to make money and things change.

 

[Marbles]

I have also been VERY disappointed with Kifaru warranty service recently.
I used to own (2) 357mag packs and the top pull handle started to come loose on one, I sent it back last year and it was fixed and sent back in great shape.

This year I had the same issue with my second pack... I shipped it to them for the repair but on the way back to me the package got lost. It was only insured for the minimum (100$) and I was never asked or given an option to pay to insure the full value of the package.

This sucks because I really like the pack... but I actually USE my gear and a warranty and repair service is no good if I can't send my gear in with expectations of getting it back.

Best they could offer me was a "discount" on a new pack. I am in the process of finding a new brand to support, and needless to say I will have a used 357 for sale in the near future.

Maybe I need to stop trying to buy packs with a "good warranty" and just find a good shop that I can pay to repair my stuff?

Exo has been outstanding to deal with on issues for both me and my hunting partner.

 

[renagde]

Didn’t want or mean to turn this into a bash fest. Only expressing my experience dealing with them. All I know is facts and I know a couple years ago Frankie would have had this taken care of in no time. Heck, only a year or two ago I had some issues with shoulder straps. They were a few years old and I wasn’t the original owner. I reached out to them fully expecting to pay for the repair but I was sent a brand new set no questions asked. That’s the kind of customer experience that goes a long way to making a lifetime customer.