I tried to give it a “fair shake.” But when I’m told one thing and they do another, I’ll move on as it’s obvious my patronage isn’t important.
I attempted three times to contact them in “early July” to see if there was an update. Twice through their online ticket system and once by phone and left a message. Zero response to any of those. But as soon as I send a cancellation request, I’ve got a refund.
And I had nearly seven thousand dollars of Kifaru gear. Is that a “fair shake?” But when this kind of thing keeps happening the shake is over. I attempted to try one more time and order this new harness. “Late June/Early July” and people who pre ordered still don’t have them. I own a business and don’t make promises I can’t keep, especially if I’m sitting on a customer’s funds. I wouldn’t expect anyone to give me a “fair shake” if I didn’t keep my promises.
And I haven’t bashed a product. I find it humorous how many are being sold off and how many posts are talking about the flaws. Folks even talking about how maybe the Gen 2 will fix the issues. People putting other system harnesses on and confused why a simple thing like tethers were just left out. But in the end, this is about a customer service issue. Every product I’ve had from them has been great, but no matter how good a product is, there’s someone else making one just as good and keeping their promises. That’s who I will patronize.
So no, the shakes are over. I will never try again and IF I ever own another piece of their gear again, it will be through the secondary market. My loyalty is to my wallet.
But yeah, I need to stop exhausting any more of my energy on their company. Learn my lesson and be thankful for being made to seek out other manufacturers. I’ll check out of this and future Kifaru posts.