Good-
Nunatak- Jan was incredible to work with on a custom order pair of puffy pants. I understand he's doing away with custom stuff to cut back on lead times but he actually shipped me his personal pair of pants to test before deciding how long to make the leg zipper on mine. That's just insane to me. Gave me all sorts of confidence that he'll take car of me.
Gastronome- My last order came with one bag that had a hole in the bottom and leaked everywhere. I reached out via email and sent them the photos and they had a replacement in the mail that same day and threw in some bison snack sticks as a bonus.
Kryptek- I had the stitching on a pretty new Lykos puffy coat come undone in the pocket. I emailed them and they sent me a replacement within a week. They let me keep the other coat as well so I sewed the pocket up myself and ended up with two puffys for the price of one.
Cameraland- Always pleasant to deal with, promptly took care of an item that was missed from my most recent order.
S&S Archery- Warrantied some of their trekking poles for me twice, the second time was an issue of my own doing and over 2 years after the initial purchase. I was contacting them to see if I could buy the parts and they sent them out free of charge the same day I asked about it. Great guys to work with over there.
Still deciding-
Kowa- I had to send in my little 554 scope and it was a little hard to get ahold of them. Contacted them through email first, took about a week for them to refer me to their website to fill out a form. Filled it out and couldn't get a confirmation that it was submitted, no response to my email query to see if they got it. I finally called them up and after a brief hold talked to a live person who got me an RMA number. Sent in the scope and heard nothing for two weeks. I called them up to confirm they had received it and they said they had and would get back to me after someone looked at it within the next week. They've had it for over 3 weeks and I still don't know for sure what's going on. As long as they take care of the issues and it doesn't take 6 months I'll be fine, but I can also see this one going south quickly. I love their scopes, so I really hope this one turns out okay. I can't say they have stellar customer service, but I'm still hoping for adequate service.
Poor-
Cabela's- Multiple crappy experiences lately but I'm pretty ticked at them for the latest in particular. I tried to burn all my Cabela's bucks and be done with them but they cancelled my most recent order and now the deal I was getting is gone.
Fedex- I've had 3 packages get "lost" en route from them over the last two years. One of them cost me a snowshoeing trip I had planned as the snowshoes I ordered never showed up and then were out of stock for over 6 months. They said they found the box empty in their facility so I got a refund. Interesting way to lose a package...
Walmart- Their online order system sucks. About half of my wife's orders get cancelled a day or two later because the items aren't in stock. If they aren't in stock, don't let me check out. Drives me crazy.
