your good (or not so good) customer service interactions of late

[RS3579]

Unfortunately I’ve been lied to for the last 3 weeks on a barrel that I needed to have remade from scratch from MGM. The 1st barrel the scope attachment points and forend attachment points were considerably off. I returned the barrel immediately upon them seeing the pictures I sent them. Then I called weekly on Fridays to get a update. For the last 3 Fridays I was told it was shipping the following week. Today I did receive a tracking number. I understand the new barrel would take some time to make again. I just wanted a honest update. Please don’t lie to your customers. 3 1/2 months later. Ordered 7/26

 

[ToolMann]

I've had fantastic CS from Stone Glacier, Cameraland and Crispi. Dealing with Kurt direct at SG was phenomenal. If i had the cash for two packs I'd have a SG next to my Exo in the closet. May try one again next go round. At Crispi the guy working on my boots called me directly to offer advice, sent me a size smaller with the option to return on their dime again. Exo customer service blows my mind anytime I talk to them. Simply amazing to the point you almost feel like it is your buddy on the other end of the line. Will be testing out Sitkas service after my next hunt as my orange vest blew a weld on the pocket. From reading here it sounds like it will be a good experience. Then there is Ram (FCA). They need some real help.

 

[.204smokechaser]

I’ll add a store customer service interaction. I live in Idaho and go to Lewiston about every weekend to do shopping. Over the last few years, I’ve seen price gouging at the sportsman’s warehouse, but it’s easy to price match and get better prices. I almost never get asked in there if I need any help finding something.

Now let me tell ya about North 40. Nothing but great workers in there always asking you if you need help with anything, fly shop guys are more than excellent. Today I went to 3 different areas of the store and had 5 different folks ask me if I needed any help, nothing but friendly folks. Same goes with the CDA north 40!

 

[hunterjmj]

Had a pair of base layers from SKRE not ship so I called them and the next day I had a tracking number. They even threw in a hat and t-shirt for having to wait. Cant say I've ever had a bad experience with any hunting related company.

 

[hunterjmj]

I’ll add a store customer service interaction. I live in Idaho and go to Lewiston about every weekend to do shopping. Over the last few years, I’ve seen price gouging at the sportsman’s warehouse, but it’s easy to price match and get better prices. I almost never get asked in there if I need any help finding something.

Now let me tell ya about North 40. Nothing but great workers in there always asking you if you need help with anything, fly shop guys are more than excellent. Today I went to 3 different areas of the store and had 5 different folks ask me if I needed any help, nothing but friendly folks. Same goes with the CDA north 40!

Sportsman's was an awesome store 20 years ago. I will say that I hate being asked if I need help. Not sure why but I like to just look around and not be bothered. I rarely shop at Ace Hardware because they basically stalk you in that store.

 

[Trackerbacker]

I'm in a c-level/consultant-in-residence position for a software company in the AEC market place.

We just lost my head that managed our new division with me, while he still managed the building divisions programming and support. He got a stellar offer from a startup, and he's wife has a great job, so lots of flexibility to entertain big offers at his stage and his knowledge.

I'm running programming and support (think more beta testers and program support, not "how do I do this") until the new guy starts Monday. 4 weeks of it.

I've tried my damndest. Took phone calls immediately, walked through products I've never opened, had betas tell me in depth some about structural engineering and why x function should be before z blahblahblah. Run down to our head structural engineer and programmer. Talk why we don't, talk cost, talk how many users need it, how long...this dude on the line is in the middle of a NY tunnel deal...go back to my office and call the dude tell him exactly what's up, and try to get as much time from him, and push my guys without burning em out, cause I still have my normal load, so what can I help each with.

Some guys/gals have been straight great, others have been straight dicks that I've told to calm down, we're stretched, you're stretched, your an owner, I'm an owner answering programming shit, logging onto computers to change registries and alter FTSets, whatever they are, to see if that resolves some weird quark when you select x feature and it locks up when you analyze some $2 word I also don't know what that is.

Some things work and I'm a hero to them, some dont and I practically kicked your dog and ran him over, now I'm dating your daughter.

I can not wait to hand the new guy his office keys and first paycheck.

 

[Holeintheheadgang]

I agree about Sportsman in Anchorage also.
Walked in and there were 5 green vests at customer service having a BS session .
Finally found a guy stalking shelves and asked where I could find an item I was looking for, he didn't know but would ask, never seen him again. And I like Sportsmans!

 

[thinhorn_AK]

Recently had a very good interaction/transaction with Shaen Magan of Shaen rifles. If you need barrels threaded or something like that I’d absolutely recommend him. I’m still waiting on the mail for them to get to me but he was easy to work with, fairly priced and the turn around was quick. I’ll be sending more work to him.

Both black widow bows and bivouac bow company have been great to deal with as well.

I’ll also say that if you are in Alaska and need home supplies or appliances, spenard builders supply was easy to deal with and fast to act. I’ll never deal with lowes or Home Depot again.

 

[WoodBow]

I got a package from kuiu on wednesday. Packaging was damaged by the carrier. One tshirt was damaged as a result. I emailed them thursday morning with pictures and asked how to correct it. Their automated system said to expect up to 5 day delay on a response due to high traffic. This morning I got an email saying it was all taken care of.

 

[Fullfan]

Crisps and Gore Both get two thumbs up. Wore two pr of Crispi Idaho's while elk hunting in Sept. Feet were soaked on three occasions. Contacted Crispi about the boots. One set was 1 year old, they sent me a new pr. Second set was about 2 years old. Gore refunded me the total purchase price.

 

[mtwarden]

Recently had a Black Diamond headlamp go screwy on me- the switch would work, it wouldn't work, work again, back and forth.

Filled out their online warranty form, three days later a new lamp headed my way

 

[Scoot]

I sent in a dinged up VPA broadhead, per warranty specs. I got the broadhead replaced, and with it I got two different heads to give a test run at no charge. Just a note that said "If you haven't tried these, give them a shot and let me know what you think." Awesome service.

 

[Will_m]

Ordered some food from black ovis and when it came in one meal was missing even though it showed on the ticket with the package. Couple emails and they had the missing meal on the way. Could have easily and understandably fought me on it but they didn’t.

Big thumbs up to black ovis customer service.

Sent an old pair of leupold binoculars in to fix a cracked eye cup and had a brand new pair of the current equivalent model within a couple of weeks.

Big thumbs up to leupold customer service.

Years ago I sent some bent broadheads to Magnus to test their warranty…had brand new heads in the mail and I think a personal email from mike to boot.

Big thumbs up to Magnus customer service.

 

[Weldor]

Outdoorsmans - I ordered a BTX balance rail mid-summer from them for the 95mm objective. When the 115mm came out I asked if I could exchange the 95mm rail for the 115mm rail. Within 10 minutes they sent me a return shipping label and the entire process took a little over a week. Super Happy with those guys.

Sig - My 2400 ABS got wet last year when I took a spill during a stream crossing and it crapped out. I call Sig when I got home to see if I could get it repaired on my dime. They sent me an return label and within two weeks I had a brand new, in the box, rangefinder with all the accessories with no cost to me. It was a great experience.

I think Sig has good CS, brand new 1600bdx would not power up. They emailed ra # right away, haven't received a replacement yet. That said just mailed it monday. need to give them alittle time.

 

[Evol]

+1 to sig. I had an issue with my 365 (after I took it apart) and they repaired it for $40 w/free shipping both ways.

 

[Thess87]

Kentreks, maven, sitka, And Kifaru I’ve had stellar cs from all.

 

[Charlie Brown]

Bowtech - archery shop called about splintered limbs on bow. Bowtech rep played 20 questions and shop could not answer. Told me this when I got home from 3week western hunt. Called bowtech myself played the 20 questions she said she would contact shop and take care of it. Didn't happen, called bowtech again got Casey in customer service. Ask me to tell him what I needed said consider it done. Limbs were shipped under warranty and now have my bow back. So thanks to Casey this turned out a positive experience.

 

[ndayton]

I have Kowa's 883 scope cover and the rear eyepiece cover will not snap to the rest of the scope cover causing it to fall off. I sent an email to the dealer I bought it from, and they gave me Kowa's customer service number to call. I called and no one answered so I left a message. After waiting a week with no call back I filled out their service request form on their website and again no response.
Just called their CS number and again no answer left a VM.

Contrast to Swarovski, I needed the front cap on my SLC's replaced as I lost it when I installed the tripod adapter. Called and spoke with a live person who was very helpful and said they would send one out no problem. They sent me an email to get my info, but I ended up finding the front cap, so I cancelled the request.

The Kowa is an amazing scope, but their customer service so far has been very disappointing.

 

[Steve300xcw]

I agree about Sportsman in Anchorage also.
Walked in and there were 5 green vests at customer service having a BS session .
Finally found a guy stalking shelves and asked where I could find an item I was looking for, he didn't know but would ask, never seen him again. And I like Sportsmans!

Went into the local one here. In the morning, maybe 10 customers in the store. Told the guy at the gun counter I wanted to get a Leupold deltapoint pro. No problem, he just has to grab one from the back. He dicked around the counter for over half an hour. I left, bought it elsewhere

 

[Blackstorm]

Nikon did great by me, I have a Monarch 5 scope that I received as a gift and I lost the top turret dust cap, called two days ago and new one is being delivered tomorrow. And they discontinued making scopes which is a shame as I still love them.