Some of these are old interactions and some new.
The good:
1. Lite Outdoors. The owner answers the phone himself and is very helpful. Earlier in the year, the writing was on the wall for increased fire restrictions, so I called him after I initially placed my order and I added a spark arrestor. He refused to allow me to pay for it.
2. Leupold. I called to ask a question about getting an extra part. There was no defect or damage, I just wanted to buy an extra from them, or Amazon, or wherever. They sent me 3 for free.
3. First Lite. I totally goofed up sending a return back to them (blown seams on 3 items). It sat in a box in the house for months. I thought my wife had taken it to the post office. So, I sent finally sent it in. I had not heard back from them for a couple of months, so I called them. I learned that their warehouse changed locations and they had no record of receiving my return. They took my word for it and gave me full credit.
4. Patagonia. I had a zipper failure on a pair of 20 year old Guide Pants. That pocket contained my GPS, so I cut the pocket to get to my GPS. They fixed the zipper and repaired the pocket on 20 year old pants.
5. Pentax. I had an old backup pair of sample binos that I bought from a Pentax rep. One of the lenses stopped focusing. I explained that I bought them used and they were stamped as samples. They repaired them for free. The repair only lasted for a year, but the C/S was great.
6. Mountain Archery
The bad:
1. Not hunting related, but Xfinity is the worst. Like worse than going to the dentist with a bad hangover.
2. Cabelas. I cannot image how that place will be around much longer. Just horrible and rude.
3. Kuiu. My interaction was not that recent and it sounds like they may be doing better, but it was so unpleasant that I stopped giving them money.