I had heard a lot of great things about them as well . Tons of great reviews. Right after I got it, like the second time I used it, the igniter quit working. They mailed me a new one. Then about month or two ago the fan motor stopped working. Again they sent me a new part. Then yesterday I got about 3/4 of the way through the pork butt I was grilling and the temperature just started dropping. Got to about 45 degrees less than I had it set and I turned the temp up quite a bit. It kicked back in and started raising the temp but wouldn’t reach full temperature, which was only set at 220 degrees. It was sunny and 55-60 degrees out with little to no wind. The grill is stored inside and cleaned regularly and the pellets weren’t old or damp. I called and left them a message. At this point I’d rather have my money back or a new grill. This is three times I’ve had meat I wanted grill and weren’t able to do it or finish.