What brand would you try next when an Exo k4 doesn’t work?

[Tdonat]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Man I thought it looked weird, you’re right they’re for sure backwards after looking at my k4

 

[Yaremkiv]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Good eye!

 

[BRTreedogs]

Ohhhh nice catch.

 

[ChrisAU]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

 

[mtnbound]

Your carbon frame stays are wrong. Here is a picture of mine. Yours look to be arched towards your back.

 

[LFaler]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

 

[ChrisAU]

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

Got to about 1:00 in on this it will show you the correct orientation, they may be backwards and upside down.

 

[guitarpreston]

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

Everybody has a bad day, even the guys assembling expensive packs…

 

[LFaler]

Your carbon frame stays are wrong. Here is a picture of mine. Yours look to be arched towards your back.

Thank you I’ll fix it when I get off work in the morning and retry it

 

[guitarpreston]

Keep us posted!

 

[Team4LongGun]

It looks like the shorter frame would benefit you greatly.

 

[AlpineGhost]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

 

[Green-Up]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

I don't disagree that having all the details could be beneficial, but it's going to take a lot more than this incident to breakup the cult-like following that Exo has built.

 

[LFaler]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

The pics I sent are the same ones sent to exo. I went back and looked and it was actually 6 weeks They were a little backlogged at the time which I knew about and then the delivery date got bumped later which may have been a shipping issue not sure why it got rescheduled I wasn’t concerned about it at the time so I didn’t think it was that unusual, until I got the second email that said that my delivery had been pushed out . As for the company I’m not sure what you are getting at. I know they were backed up with orders and I was perfectly okay with that I’ve waited on custom guns for a couple of years If the quality is good the wait is not important to me. And exo has been helpful but no they didn’t mention anything about the stay position.

Until everyone pointed it out I just assumed it didn’t fit me This wasn’t a slight at exo I was just trying to find another alternative since you can’t just walk into a store and try these things on. However I’m excited now I have an answer and hopefully this thing will work out after all .

 

[LFaler]

I don't disagree that having all the details could be beneficial, but it's going to take a lot more than this incident to breakup the cult-like following that Exo has built.

I don’t even see this as an incident Shit happens I’m just pumped that someone figured out a starting point to get me in the right direction. I’m actually pretty excited now

 

[Blake C]

No need to name the trail you are hunting....wth

 

[LFaler]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

I will add this I should have called exo right after the hunt last year But sometimes life gets in the way and that’s on me. The day after the hunt started a downward spiral with a death in the family and health issues and blah blah blah Shit no one but me cares about But exo didn’t bat an eye and has been trying to help me Sent me different pads, different belt, etc So I’m not throwing shade on them

 

[Coopsdaddy]

Did you ever pull stays out to clean it or something ?
Glad it got figured out!

 

[LFaler]

Did you ever pull stays out to clean it or something ?
Glad it got figured out!

No I wore it for the two hour climb to our spike camp and back to base campe the next day and didn’t put it on again until a few weeks ago

 

[LFaler]

Thank

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

that was it I ran downstairs and was able to turn them around and try it on again Bingo Thanks a million for catching that And thanks to everyone else who chimed in Night and day difference no discomfort with a 40 pound sandbag at all