What brand would you try next when an Exo k4 doesn’t work?

[Tdonat]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Man I thought it looked weird, you’re right they’re for sure backwards after looking at my k4

 

[Yaremkiv]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Good eye!

 

[BRTreedogs]

Ohhhh nice catch.

 

[ChrisAU]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

 

[mtnbound]

Your carbon frame stays are wrong. Here is a picture of mine. Yours look to be arched towards your back.

 

[LFaler]

I’ve not handled an exo frame but want one…but are the stays installed backwards? Comparing your pic to the stock pic it appears that could be it

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

 

[ChrisAU]

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

Got to about 1:00 in on this it will show you the correct orientation, they may be backwards and upside down.

 

[guitarpreston]

Damn I didn’t notice that I just assumed they were put in correctly when it shipped I’ll try that Thank you

Everybody has a bad day, even the guys assembling expensive packs…

 

[LFaler]

Your carbon frame stays are wrong. Here is a picture of mine. Yours look to be arched towards your back.

Thank you I’ll fix it when I get off work in the morning and retry it

 

[guitarpreston]

Keep us posted!

 

[Team4LongGun]

It looks like the shorter frame would benefit you greatly.

 

[AlpineGhost]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

 

[Green-Up]

In all your correspondence with Exo, they never caught your carbon stays being set up wrong? Or your buckles being incorrectly attached? They have the exact photos you provided here?

That seems like a crazy mistake for a pack assembler (who has likely done this 1000s of times) to not notice they were shoving not one, but two carbon stays up a tight fitting sleeve incorrectly. Could it have been an exchanged pack that a different customer set up incorrectly?

Can you also expand on the 2 month shipping situation? It took them 2 months to ship it from their warehouse or were there complications with the carrier, exchanges, etc. ?

You put a stand up, highly respected company out there for 60 day shipping speeds, incorrect assembly, and failure on a Customer Service front to diagnose pack fit issues. I think it’s fair to the company and their employees who will see this that the entire story is out there.

Nobody is perfect! If things did go wrong with Exo, let us know. If there’s a tad more to the story, let us know.

I hope correcting the carbon stays and straps fixes your issues!

I don't disagree that having all the details could be beneficial, but it's going to take a lot more than this incident to breakup the cult-like following that EXO has built.