Waldrop Pac Seat. . . "Old seat not compatible as advertised" with their bag. . . Customer service rant.

USMC22

WKR
Joined
May 9, 2019
Messages
1,086
Location
New Hampshire
I just got the bag they make in the mail today. . . tried to install it and the pins were too short. I called and left a message, they called back. . . told me to go to a hardware store I must have an older seat. I do, one I paid almost $300 for. On the website it says they fit both Waldrop Pac Seats. I said I shouldn't have to go to the hardware store and buy anything. Gentleman said "fine, I'll absorb that cost for you and mail you two pins on Monday" and hung up.

I remember talking with the original owner a few years ago when I bought my seat. I considered it an investment and that if anything were to ever go wrong I'd be taken care of. If I needed a part that failed from use I'd expect to pay for the replacement and shipping. I didn't ever think when buying the bag as an accessory to the seat that it wouldn't work and they'd be put off with me not wanting to go buy a part myself.

I understand it may be inexpensive, but the bag $45 and shipping $18 wasn't. It's an hour drive to a hardware store where I live and my times worth something. I thought being a repeat customer was worth something too. . .Image 3.jpegImage 2.jpegImage.jpeg
 
I love my pac seat.
me too which is why I ordered the bag. . . was just disappointed to have it not work as intended and then be told to go buy new pins.

Ultimately... they said they'd send new pins. With the way the phone conversation went I'm not holding my breath. Maybe he had just had a bad day.
 
I would guess he had a bad day and leave it at that. I stripped all the pins off my chair the minute I got it.
 
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