Vortex Optics - Customer Service Experience

[270quest]

Just sharing my most recent customer warranty experience thru Vortex. My son has a pair of 10x42 Vortex Viper HD Bino's I bought him a couple years ago. These were the special Cabela's set that had the smaller Field of View that Cabela's sold for $299 around the holidays. They are actually a very good binocular for the price and very comparable to others costing up to $5-600. They were perfect for my son and the usage as he typically gets to hunt 5-6 days a year and that's it. Even being just 16, it seems he picks out a lot of animals with those binos - they have served him well.

Anyway, this past hunt, he left them on the back of the UTV as took off from a glassing spot and the fell and hit a rock and it busted the right eye piece housing.100% his fault. When we got back, I emailed Vortex and gave them the serial number and description of what happened. Within 24 hours, I got a response saying they would overnight us a new pair and send a prepaid label to send back the damaged pair. Well today, we just received a brand new pair of VIPER HD 10x42s - the normal pair, not the Cabela's version with smaller FOV.

Pretty awesome experience with that warranty claim.

Am I a diehard Vortex fan - no, do I use their products - yes (I have Razor 10x42 UHD and these Viper HDs of my son) am I going to go out and switch all my optics to vortex - no, but I have to give credit where credit is due and that is they 100% took care of me and my son on this binocular warranty issue.

 

[Geewhiz]

I have had similar experience with vortex. Very good service.

 

[KenLee]

Like an ugly stripper, ya gotta work harder when peddling inferior merchandise.

 

[Geewhiz]

Like an ugly stripper, ya gotta work harder when peddling inferior merchandise.

I bet my vortex binos have spotted more bull elk than whatever yours are lol

 

[KenLee]

I bet my vortex binos have spotted more bull elk than whatever yours are lol

Never looked for an elk, so you'd be correct. Doesn't mean that 80% of Vortex sales volume isn't junk.

 

[Geewhiz]

Never looked for an elk, so you'd be correct. Doesn't mean that 80% of Vortex sales volume isn't junk.

We all know there are better optics out there,.. but "junk", really?

 

[KenLee]

We all know there are better optics out there,.. but "junk", really?

I've bought 4 Vortex products. All scopes. All failed. Replacements failed. Sold 2nd set of replacements when they came in.
Crossfire, Diamondback, Viper, Razor.
Compared to all other scopes I've used in 51 years, 3 failed. Yeah junk to me.

 

[Macintosh]

Agree that where its a make or break thing I cant have a failure in without seriously impacting a trip, vortex isnt where I turn. At the same time, i have a number of vortex products that Ive been very happy with and they have been great to deal with. Eyes wide open here, and I will continue to buy vortex where it makes sense for me.
Glad to hear the OP had new binos in a hurry!

 

[Hnthrdr]

I found a damn pair of bino chewed up in the woods in a drainage while I was elk hunting. They shipped a new pair no questions asked, same thing when my daughter was playing with a pair and the wife ran over them in the garage. Never dog on that warranty they are the warranty GOAT! Haha that said. They are not the end all be all for optics… but respect given where due