I am done with Ultraview. Their CS is horrid, not sure why everyone on the forums raves about it. I purchased the 3 pin hunting cartridge when it was released early in 2023 with the intentions of swapping out one my of bow’s Axcel scopes for a UV3XL with the 3 pin cartridge.
About a month ago I ordered the 3XL SE scope with a one of their Blackout button releases. I shot the release for a week and really liked it other than the half inch it added to my draw length. I mounted the new scope on my Landslyde sight mount, and proceeded to insert the cartridge. After placing it in the housing once I noticed a few hairline cracks on the cartridge housing. Which got my thinking why they wouldn’t make this housing out of steel or aluminum like Axcel, HHA, Spott Hogg, and Black Gold do?
Upon seeing this I contacted Ultraview, I just wanted the cartridge replaced or fixed not a refund. They make you text a number and this is how they communicate with you. I was told the cartridge was out of warranty and that the cracks were caused by me as they could see screw mounts on the cartridge where the cracks were. I informed them that I only installed the cartridge once into the housing and never was there enough pressure applied anywhere to cause these cracks.
I tried returning the 3XL SE scope back to UV but it was past their “14 day” return period. The two Blackout Buttons I bought from Scheels both have since been returned. I’ve got a UV 3XL SE paperweight if anyone wants it. Go back to making 3D release Funky Fingers, UV/Kolby team. Charging a premium price on products with subpar material and designs is a dick move. I always make an effort to support American companies, but when this is the treatment you get on a $80 cartridge, I would hate to be going to UV with an issue on one of their more costly products.
Anyone thinking of buying one of these new UV sights- I implore you go to a shop and hold a HHA Tetra, Axcel , Black Gold or a Spott Hogg sight and compare it to the UV. They are all built like tanks except for the UV, and it is priced higher than all.