I don't think you have any idea what part of the optics business is the "hard" part.
Again, if it is sooooo easy, why doesn't everyone make a $300 scope that tracks and holds zero???
It’s not the product. It’s the management and operation of the business. Their store is closed down. Their website is only partially functional. A large number of their products are unavailable or on back order. They have nothing of note on their “customer facing” accounts (FB, IG, etc). Their CS can’t tell if if they are still making old scopes, have new scopes in the work, fulfilling backorders. When you have customers (like me, and I’m not the only one to ask) write them to figure out if they are going out of business and WTH is going on with their products, you have a problem.
When the CS answer to the following questions is some form of “I don’t know/not sure/they don’t tell us anything)”, you have a problem.
- are you going out of business?
- are you still producing (insert back order product here)?
- are you still fulfilling outstanding backorders?
- do you have new products in the works? Any details on when they will be available?
If it is easy to criticize, that’s because they are making it so. Imagine what just an iota of information for current and future customers might do.
“Thanks for being so patient. We are/are not filling backorders. We have this/that estimated delivery schedule. We are planning on releasing new products by xxxx. oh, any we aren’t going out of business”.