Comms are fantastic, they send emails at every step with detailed instructions. I watched their YouTube video before I started the process so I knew what was to do. Like others, I was on top of everything they needed. I had my fingerprint file ready to go before I ordered. I did have to resend my photo, but did it the same day they let me know mine was not usable.
The only thing that was just a little tricky was timing the big brown truck so I would be home to sign for it. I got a shipping notification and tracking number when it left Texas, but the tracking number didn't go active until it was transferred from the dealer in my state to UPS. I am close to that dealer so I only had a day notice.
I am extremely pleased with the whole process, will be ordering another one from them this fall.