Stone Glacier changes?

[illustrated1]

Has anyone noticed any changes in SG quality or customer service since the Vista takeover? Positive or negative?

Going to upgrade from my Pintler and have been looking at a Sky Archer, Or Kifaru Hoodlum or Exo K4.

Just curious as I like to support companies. That are made in America and subscribe to the same beliefs as myself ;in general
Thanks!!

 

[Tradchef]

Just as good as it ever was and has been. I haven’t seen any quality issues and if you did have something go wrong the guys are pretty fantastic to make it right and get you back on track.

 

[Fins_N_Tines]

Just as good matter of fact the x curve frame acutely has some small upgrades to it from last years frame. Also their customer service is 2nd to none.

 

[hammer0419]

Just as good matter of fact the x curve frame acutely has some small upgrades to it from last years frame. Also their customer service is 2nd to none.

What changes have been made?

 

[Turkeygetpwnd38]

Had two customer service interactions with them in the past year, both were phenomenal.

 

[illustrated1]

Perfect. Thanks fellas. I’m leaning hard towards SG but that Kifaru has its hooks in as well

 

[SDHNTR]

Zero issues. Before or after Vista. Just bought a Terminus yesterday.

 

[illustrated1]

Zero issues. Before or after Vista. Just bought a Terminus yesterday.

I also looked at that. Let me know what uoh think of the bag sewn to the frame, inner load shelf.

 

[sr80]

SG guys are a great group, ive had nothing but top notch interactions with those guys.

 

[as.ks.ak]

Perfect. Thanks fellas. I’m leaning hard towards SG but that Kifaru has its hooks in as well

The disgusting downward spiral Kifaru is on, has me to the point Ive unfollowed all their social media and unsubscribed. The company isn’t what it once was.

I could go on and on. But if I had to do it over I’d just have gone full SG. I appreciate what those guys are doing and stand for way more closely than whatever is going on inside Kifaru’s walls these days.


Sent from my iPhone using Tapatalk

 

[jenkinsd]

I've purchase two products lately. No problems with customer service. Both orders came quickly considering the weather here in the west. Quality seems to be okay. As for as made in USA good luck, I believe it's called slave labor.

 

[*zap*]

Stone Glacier has always been top tier imo.

 

[nobody]

Picked up a sky 5900 bag right after the expo, to replace my Evo 40/56. They gave me a discount because I didn’t want the lid (already have one), and when I told them I was worried about the package arriving while I was on a cruise, Ryan (guy I was talking to on the phone) told me if I paid the minimum shipping fee, he would make sure it came fast. That was on Tuesday at about 1 PM, I was leaving Friday. At 10 AM the next day, I got a notification that a package from stone glacier was delivered by UPS. Less than 24 hours and it came from Bozeman to central Utah and I had it in hand. They’ve always taken care of me, and are always willing to take care of their customers. I’ll not worry until Vista fires Kurt Racicot (founder and lead designer), but idk why they would do something dumb like that. I’m a lifetime customer, I’ll even admit to being a fanboy.

 

[schmalzy]

Add me to the list of satisfied SG customers both before and after vista. Never had to wait for a pack. Cool guys, and I prefer the bag layouts, weights and CS more than Kifaru.

Exo guys are a strong honorable mention. Super cool and easy to return. I’ll definitely buy a k4 at some point, but SG just fits my hunting/hiking style.


Sent from my iPhone using Tapatalk

 

[JD Jones]

I’d say the surge in money has only improved an already awesome company. I’ve been and will continue to be a customer as long as they are true to what got them where they are in the first place. Im looking at the new terminus for an additional pack this year

 

[Fins_N_Tines]

What changes have been made?

Spacer mesh in hip belt and shoulder straps does not have holes in it anymore. The load shelf is no longer adjustable so the webbing is sown directly to frame.

 

[OutdoorsMD]

Ive always had great experiences with SG. Call or email and I always get a quick response and they even hooked me up with some custom shortened straps for my pack which helps as a short guy. Good gear and good service and they will keep getting my business.

 

[Dust Rider]

The only downside with the sale and new location is they don’t give out free beer anymore. The old shop had a kegerator. Bring in a euro skull and they would take a picture of you with it and give you free beer. That was customer service.
Ill keep buying their packs as they are hometown made and work for all my needs.

 

[valtteri]

I've been very satisfied with my Stone Glacier. They even made me a custom hip belt with my own dimensions. Always have replied super quick. Oh, and the Xcurve feels like it was made for me, that's how well it fits me.

I can't remember the last time a company would have treated me as well as SG.

 

[Turkeygetpwnd38]

The only downside with the sale and new location is they don’t give out free beer anymore. The old shop had a kegerator. Bring in a euro skull and they would take a picture of you with it and give you free beer. That was customer service.
Ill keep buying their packs as they are hometown made and work for all my needs.

They still do that, or were this past November. Instead of their own tumbler and keg it was local cans if I remember right.