Schnee's or Kenetrek

[Shrek]

Spring 2013, I dropped $440 on Kentrek mountain extremes 400 from Sportsmans Warehouse in Colorado and they were hands down the worst boot I've ever owned for multiple reasons. As much as i wanted to love these boots I was continuely dissappointed in them and both companies that i dealt with.

The warranty is not good for such "high quality" boots, within the first 60 days the front rubber toe cap on the right boot started to peel off. I tried to exchange them at sportsmans for another pair but Sportsmans told me that they don't do returns or exchanges after 30 days from the date of purchase (not kenetreks fault). I looked into exchanging them directly with kenetrek and according to their website they charge for repairs and they don't do factory exchanges. I can't stand companies that will take your hard earned money but don't stand behind their products, it not like these were a $40 pair of cheapo walmart boots.

Secondly I wore those boots everyday to work for the first two months to break them before my elk hunt and i still got blisters almost everytime i put them on. I literally wore them for over 100 miles on pavement before hitting the trail. I also wore them for multiple long and short scouting trips (easy day hikes and hiking 14ers). During my 2013 muzzleloader elk hunt in the Holy Cross Wilderness I got horrible (borderline hunt ending) blisters on the top of my feet and heels even after taping my feet from day one and changing socks 2 times daily. By the way, the boots were fitted for me by a Sportsmans warehouse employee.



Hey Jim from Kenetrek, how can you help me out with this? I really want to endorse kenetrek as a good brand but don't have any good experiences with the boots or the company yet. Can you do right by me and exchange my boots for another pair? I'll post pictures of my boots on this thread later tonight when i get home to show the condition of the front toe cap and to show how the rands on both boots are delaminating from the leather upper.

Krueger , have you heard from kenetrek ?

 

[krueger]

I have not heard from Jim (kenetrek) on this site but who knows if he saw my post. I'm going to call and send kenetrek the company an email and see what they are willing to do for me. I was looking over the companies website yesterday and it looks like they have modified their Customer Guarantee to replace, refund or repair any item that has a defect. Looks like they will refund or exchange only items that have been unworn. Not sure what to expect from from them. Hoping for the best though.

 

[Shrek]

Kenetrek has time to find and plug for their boots here but.... I hope you get some satisfaction. Maybe he just missed your post.