Resilient Suppressors customer service ?

[Tanner]

Anybody have a number for Resilient ? I’ve had a couple emails unanswered for a while, just have a quick question for em but haven’t had any luck.

Also, anybody care to weigh in on how short they’ve cut a WSM/SAUM for use with their Jolene S? They list 22” but have heard otherwise around the forums.

Thanks,

Tanner

 

[SCHUNTER73]

I had a few questions before I bought mine, and they always answered but not always the same day. Which is reasonable I think.

 

[NWBLKTAIL]

How do you like that Jolene S? not trying to derail this for ya just curious. Almost ordered one today

 

[Tanner]

I had a few questions before I bought mine, and they always answered but not always the same day. Which is reasonable I think.

Oh, no doubt that’s reasonable. I’m going on about a week and a half… I really don’t blame a company for not answering random emails sometimes but I do just kinda’ need to know how short I can chop this barrel

How do you like that Jolene S? not trying to derail this for ya just curious. Almost ordered one today

It’s been very nice for the limited rounds I have down it. Seems like an excellent buy for 700 bucks.

 

[steelheadmike]

How do you like that Jolene S? not trying to derail this for ya just curious. Almost ordered one today

I've been nothing but pleased with mine. It's quiet, lightweight, functional, and boring; just like I want all my stuff to be. Does it's job and I don't even know it's there.

 

[SCHUNTER73]

How do you like that Jolene S? not trying to derail this for ya just curious. Almost ordered one today

Great. I don’t have a ton to compare it to, other than the ones we used in Africa, which were of unknown origin. It is perfectly fine for me to shoot my regular loads without any bother to my ears. Incredible on my 308 with subsonic rounds.

 

[Quickfish]

Well, I bought the Jolene S last week and it was out of Jail in 3 days, today I’m in MT sighting in my new 300wby 26” barrel backcountry and a new Weatherby 307 Alpine ct 6.5 prc 22” barrel. I was doing the Weatherby break in, 3 shots clean… repeat…. Repeat….

Taking the can off and swapping between the 2 riffles with time to cool between. Well after about 12 rounds through each riffle, I was on my 300wby of the sudden I wasn’t on the paper anymore as I did switch brands of ammo doing groups… I looked at the end of the suppressor and it was F’ed up! And yes the suppressor was tight, and threaded all the way flush with the barrel. It’s not like I shot 30 rounds and never checked it.

The worse part there’s NO customer support number to call, it’s fill out the form and hope someone reaches out to you. I google the hell out of the company looking for a phone number. I call Silencer shop… and talked with them and again they didn’t have a phone number. So we’ll see what the end result is… I just know when I had a SilencerCo issue with my specwar 556, I called them on a Monday they sent me an overnight shipping label. Mailed it on a Tuesday and had it back on a Friday, all fixed.

 

[tyler_resilientsup]

Oh, no doubt that’s reasonable. I’m going on about a week and a half… I really don’t blame a company for not answering random emails sometimes but I do just kinda’ need to know how short I can chop this barrel


It’s been very nice for the limited rounds I have down it. Seems like an excellent buy for 700 bucks.

Hey Tanner,

We were moving website hosts during that time. It may have got lost in the change over. I searched my emails and the only ones i have are for rimfire and 9mm suppressor questions which i don't believe is yours.

 

[Tanner]

Hey Tanner,

We were moving website hosts during that time. It may have got lost in the change over. I searched my emails and the only ones i have are for rimfire and 9mm suppressor questions which i don't believe is yours.

No, I had a question about barrel length on a Jolene S.

You guys really need to consider having a customer service phone number if you haven’t already.

I love my Jolene S but CS is as important to me as any product…

 

[tyler_resilientsup]

No, I had a question about barrel length on a Jolene S.

You guys really need to consider having a customer service phone number if you haven’t already.

I love my Jolene S but CS is as important to me as any product…

I posted about this also. To the recent customer service complaint. Its just waiting Mod approval being that i have a new account.

We are a two-person company. We do not have the capacity to offer a phone-based customer service at this time. As we are a small business trying to grow safely. Most of the time i am answering customer emails over the weekend or when at home outside of the shop hours. Id like to have a phone-based customer service but we are not at the size of a company like silencer co or huxwrx that do 70 million dollars in sales a year with 50-200 employees. So we cannot justify it. As we don't have that many customer service inquires.

Warranty emails are answered immediately (the customer who posted a complaint had an email within 1 minute to his inquiry). General questions are answered during my personal hours or first thing Monday mornings.

 

[Tanner]

I posted about this also. To the recent customer service complaint. Its just waiting Mod approval being that i have a new account.

We are a two-person company. We do not have the capacity to offer a phone-based customer service at this time. As we are a small business trying to grow safely. Most of the time i am answering customer emails over the weekend or when at home outside of the shop hours. Id like to have a phone-based customer service but we are not at the size of a company like silencer co or huxwrx that do 70 million dollars in sales a year with 50-200 employees. So we cannot justify it. As we don't have that many customer service inquires.

Warranty emails are answered immediately (the customer who posted a complaint had an email within 1 minute to his inquiry). General questions are answered during my personal hours or first thing Monday mornings.

Fair enough. Best of luck in your business growth and development.

 

[steelheadmike]

I posted about this also. To the recent customer service complaint. Its just waiting Mod approval being that i have a new account.

We are a two-person company. We do not have the capacity to offer a phone-based customer service at this time. As we are a small business trying to grow safely. Most of the time i am answering customer emails over the weekend or when at home outside of the shop hours. Id like to have a phone-based customer service but we are not at the size of a company like silencer co or huxwrx that do 70 million dollars in sales a year with 50-200 employees. So we cannot justify it. As we don't have that many customer service inquires.

Warranty emails are answered immediately (the customer who posted a complaint had an email within 1 minute to his inquiry). General questions are answered during my personal hours or first thing Monday mornings.

Welcome to Rokslide!

I've been nothing but pleased with my can. Keep up the good work.