PSA. Yikes City

[OXN939]

I feel like the screenshots tell the story better than a drawn out rant. To set the stage, this is a brand new firearm purchased from PSA that has FTEs, FTFs and has gone binary twice on its own. So I pinged customer service. This is what I get after emailing back and forth with them for a week.





Guys, I know the deals look insane. Maybe there are some good ones on non-PSA stuff. But seriously. You get what you pay for, and PSA products and customer service are junk. That is the third email in which dude man has blamed me for their nonfunctional firearm... look up AKV on YouTube and you'll see that this is a common problem. I figured it was unlikely and they'd address it if it did happen. Wrong on both counts so far.

Last time I'll buy anything from them.

 

[UnckleBob]

Yipes! My Glock 43x/43 compatible slide from them failed to eject on the 2nd shot and roughly every 5 shots thereafter.

They did fix it though.

What kind of pistol did you get?

 

[OXN939]

It's an AKV, the 9 PCC clone. Most of them are supposed to work, and the ones with this issue are supposed to be an easy fix by sending them back to PSA, since they actually make this firearm.

Apparently that requires a week of negotiation during which they will simultaneously admit the issue is real and blame you for it. Turds

 

[BLJ]

PSA products and customer service are junk

Same experience for me.

Bought (2) pistol uppers from them around 5 years ago.
Neither one would run more than 4-5 rounds.
Ended up waiting on home for almost 3 hours with customer “service” to get my refund.

Wrote a review on Memorial Day that was not there on the Wednesday that followed it.

Hard pass for me from here on out.

 

[LCV]

Make an account and post this complaint on AR15 or the PSA forum. Josiah should get it straightened out. Their regular customer service blows, but they are usually quick to help on the forums.

 

[Chris in TN]

This could play out more than one way. I don't think they are necessarily trying to dodge you.

 

[Geewhiz]

Didn't they say they would be happy to warranty it?

 

[Sccritterkiller]

I have never had much success with any type of clone...all the way back the GSG MP5 days. I just stay away from them in general. I have a buddy that has a variety of clones from different manufacturers, I wouldn't call any of them reliable without a bunch of extra work.

 

[Chris in TN]

I have never had much success with any type of clone...all the way back the GSG MP5 days. I just stay away from them in general. I have a buddy that has a variety of clones from different manufacturers, I wouldn't call any of them reliable without a bunch of extra work.

By that logic we'd all be shooting SP1s. Or at least all Colts.

The how and why of making ARs run well is fairly well known and I have some very Gucci-tier stuff and I have some cheaper ones and at the end of the day they are all quite reliable, even though I assembled most of them myself (with a couple of exceptions; I do have an older Colt upper that was factory assembled and an older CMMG upper that is as I bought it).

Any great timeless gun design is going to be cloned. 1911, BHP, Glock, AR, Ak, various HK rifles.....the design shouldn't be judged by the cheapest clone, for sure, but the reality is that the vast majority of PSA rifles run fairly well, and, painful truth here, most of even the cheapest stuff, will outdo what they typical user actually *does* with it. There are truckloads of even Bear Creek ARs out there that will never be ran to failure.

 

[HuntHarder]

Knock on wood, I have 3 poverty uppers and a poverty ar10 from them. All of them have ran perfect. They did offer to warranty it, didn't they?

You have to understand the average customer they get. Majority of issues, probably are customer induced. Looks like he is trying to avoid overnight shipping both ways, if it is user error.

 

[V00D00]

i have never had to deal with their customer service, but i have one of their 300blk and a few of their daggers and they all have been absolutely flawless.

 

[Luked]

I have only ordered 1 thing from PSA and that was a 300 Blk AR kit for my daughter.
It works flawless and never had an issue.
And is a pretty good shooter also.
But i have heard of a lot of horror stories from PSA

 

[Marbles]

The idea that a trigger malfunctioning due to how it is pulled is acceptable says all I need to know about PSA. Their products are toys, not tools; I'm glad not to own one.

 

[Chris in TN]

The idea that a trigger malfunctioning due to how it is pulled is acceptable says all I need to know about PSA. Their products are toys, not tools; I'm glad not to own one.

They're saying, in essence, that OP is bump-firing the thing. There really is such a thing as *inadvertently* holding a rifle in such a way as to induce a bump fire (or something akin to it) without meaning to. It's more or less in the same realm as limp-wristing a semi-auto pistol.

Whether this is OP's case or not, I cannot say. I can just say that I can see where a gun company's CS department might be in a position to see and hear some wild stories and might have learned how to mitigate and minimize actual returns, as they're expensive and time consuming, and I can't hate them for that.

They *did* offer to check it out and make it right.

 

[MTSLW]

They also have built a business on ripping off other companies. Most of them are smaller and don't have the resources to fight it. I'll never give another dollar to PSA.

 

[Marbles]

They're saying, in essence, that OP is bump-firing the thing. There really is such a thing as *inadvertently* holding a rifle in such a way as to induce a bump fire (or something akin to it) without meaning to. It's more or less in the same realm as limp-wristing a semi-auto pistol.

Whether this is OP's case or not, I cannot say. I can just say that I can see where a gun company's CS department might be in a position to see and hear some wild stories and might have learned how to mitigate and minimize actual returns, as they're expensive and time consuming, and I can't hate them for that.

They *did* offer to check it out and make it right.

No, they also specifically said a light trigger pull can drop the hammer, but not leave the trigger disconnecter positioned to grab it on rest, then told the OP to just pull the trigger harder to correct it.

That is not a bump fire, a bump fire is when one inadvertently pulls the trigger under recoil after letting it fully reset.

 

[Chris in TN]

No, they also specifically said a light trigger pull can drop the hammer, but not leave the trigger disconnecter positioned to grab it on rest, then told the OP to just pull the trigger harder to correct it.

That is not a bump fire, a bump fire is when one inadvertently pulls the trigger under recoil after letting it fully reset.

I'm assuming for the sake of argument that the CSR was not one engineer talking to another engineer and he might have worded that in a less than precise way.

I mean we could go around in circles about this, but my stance is simply that I ain't mad at PSA based on anything in the OP. That could change in the future.

 

[Marbles]

I'm assuming for the sake of argument that the CSR was not one engineer talking to another engineer and he might have worded that in a less than precise way.

I mean we could go around in circles about this, but my stance is simply that I ain't mad at PSA based on anything in the OP. That could change in the future.

That's funny, someone describes a very specific problem from the trigger disconnecter or hammer being out of spec and the assumption is they are too stupid to have given the simpler explanation of a bump fire.

There is giving the benefit of the doubt, then there is being a press secretary constantly saying the boss didn't mean what he said, only to have the boss come back and clarify that he actually did say what he meant the first time.

 

[OXN939]

They did offer to warranty it, didn't they?

Yes, after I asked four times. In my mind, if your response when someone asks for you to honor your warranty on a defective product is to deflect, gaslight and blame them, you are a joke.

The idea that a trigger malfunctioning due to how it is pulled is acceptable says all I need to know about PSA. Their products are toys, not tools; I'm glad not to own one.