PSA. Yikes City

[OXN939]

I feel like the screenshots tell the story better than a drawn out rant. To set the stage, this is a brand new firearm purchased from PSA that has FTEs, FTFs and has gone binary twice on its own. So I pinged customer service. This is what I get after emailing back and forth with them for a week.





Guys, I know the deals look insane. Maybe there are some good ones on non-PSA stuff. But seriously. You get what you pay for, and PSA products and customer service are junk. That is the third email in which dude man has blamed me for their nonfunctional firearm... look up AKV on YouTube and you'll see that this is a common problem. I figured it was unlikely and they'd address it if it did happen. Wrong on both counts so far.

Last time I'll buy anything from them.

 

[UnckleBob]

Yipes! My Glock 43x/43 compatible slide from them failed to eject on the 2nd shot and roughly every 5 shots thereafter.

They did fix it though.

What kind of pistol did you get?

 

[OXN939]

It's an AKV, the 9 PCC clone. Most of them are supposed to work, and the ones with this issue are supposed to be an easy fix by sending them back to PSA, since they actually make this firearm.

Apparently that requires a week of negotiation during which they will simultaneously admit the issue is real and blame you for it. Turds

 

[BLJ]

PSA products and customer service are junk

Same experience for me.

Bought (2) pistol uppers from them around 5 years ago.
Neither one would run more than 4-5 rounds.
Ended up waiting on home for almost 3 hours with customer “service” to get my refund.

Wrote a review on Memorial Day that was not there on the Wednesday that followed it.

Hard pass for me from here on out.