: To our Powder Valley family,
We're okay.
The calls you get at 3 a.m. are never the ones you want. Early Sunday morning, a fire tore through our primary warehouse and offices. It's a devastating, total loss of the building and the inventory inside.
What matters most is that every member of the Powder Valley family is safe, and so are the first responders who showed up for us. We're profoundly grateful.
This is a hard time. But this community scraps and fights and lifts each other up. We're going to rally, rebuild, and come back stronger.
If you placed an order:
- Orders that already shipped will continue moving with tracking as normal.
- For orders not yet shipped, we're auditing each one. If we can't fulfill it, we will make it right — refund or an alternative you approve. Powder Valley will continue to do the right thing where our customers are concerned.
How to reach us:
Our phones are temporarily offline while we set up an interim solution. Please email
[email protected]. We're answering as fast as we can — thank you for bearing with us during this time.
Many of you have asked how you can help. This community truly is special, and we appreciate everyone's concern and support. We have a limited selection of products that were stored at a different facility and are ready to ship now. If you'd like to support us during this time, you can shop from that selection here:
Products available to ship now. We also have Digital Gift Cards — usable today on the shippable items or later when our full inventory returns:
Gift cards here.
We welcome and appreciate continued prayers for our Powder Valley family as we navigate this difficult time.
We'll keep our status page updated as we work through recovery and next steps. You can find that page linked
here. Thank you for standing with us — today and in the days ahead.
With gratitude and resolve,
Bryan, Noel, and the Powder Valley Team
