Peax Equipment Customer Service TERRIBLE

[PrairiePimp]

I’m not one to really ever post anything or write reviews but the two separate customer service experiences I have had with Peax have been absolutely terrible. I currently have a headlamp that does not work and wanted to warranty it for a new one and they kept running around the bush basically telling me I don’t know what I’m doing and to try all these different things even though I told them prior I had and just keep telling me to do a warranty claim even though there already is one. After many emails back and forth I’ve came to the conclusion that they simply don’t want to warranty it and luckily I got my local Scheels to exchange it even though it’s been longer than 90 days. I will never buy anything from Peax again and warn others as well. I have read similar posts on here as well. I would avoid them at all costs.

 

[HookUp]

this is what happens when you dont stay gritty

 

[Blake C]

I had a bad customer service experience also. Carbon tip fell out of the trekking pole. No abuse just regular use. Clearly a manufacturer defect. They wouldn't warrant it. But they did send me a link to buy a whole new bottom section for $30+tax and shipping. Anytime someone talks about them , I steer them away.

 

[LostArra]

You should probably edit thread title to include Scheels Great Customer Service.

 

[2531usmc]

This is the first time I’ve heard of Peax. Went to their web page and was kinda surprised at how expensive their products were. Especially for stuff made in China.

 

[feanor]

If you like the headlamp, get a sofirn next time. Or two or three. Skip the peax.

 

[Svivian]

If you like the headlamp, get a sofirn next time. Or two or three. Skip the peax.

Yep basically can buy 4 sofirns for the price of one peax for it to be made is the same building, with the same body, and only slightly less performance.

 

[feanor]

Exactly right. Mine have been going strong for years.

 

[Sully_44]

I have Peax Gaiters, 2 headlamps, and trekking poles. I really like the quality of their stuff except the bracket the headlamp rides in, however I emailed Peax about that and they sent me a handful of them free of charge for when/if the brackets I’m using breaks. Also, my current pair of gaiters, and one of the headlamps I got for a heavy discount from Bryce at the hunt expo. He had recognized me from a small conversation the year prior at the expo and sold them to me for 30% off or something like that. Sucks they’ve gotten big enough that CS has gone downhill, but I’ve always had great experiences and can’t say a bad thing about them IME.

 

[AZ Gator]

If you like the headlamp, get a sofirn next time. Or two or three. Skip the peax.

I don’t think they offer a green light headlamp option though

 

[feanor]

I don’t think they offer a green light headlamp option though

Just red on sofirn as far as I know yes.

 

[wyosteve]

This thread outlines the same experience I had with them on a headlamp. Never again!