Peax Equipment Customer Service TERRIBLE

[PrairiePimp]

I’m not one to really ever post anything or write reviews but the two separate customer service experiences I have had with Peax have been absolutely terrible. I currently have a headlamp that does not work and wanted to warranty it for a new one and they kept running around the bush basically telling me I don’t know what I’m doing and to try all these different things even though I told them prior I had and just keep telling me to do a warranty claim even though there already is one. After many emails back and forth I’ve came to the conclusion that they simply don’t want to warranty it and luckily I got my local Scheels to exchange it even though it’s been longer than 90 days. I will never buy anything from Peax again and warn others as well. I have read similar posts on here as well. I would avoid them at all costs.

 

[HookUp]

this is what happens when you dont stay gritty

 

[Blake C]

I had a bad customer service experience also. Carbon tip fell out of the trekking pole. No abuse just regular use. Clearly a manufacturer defect. They wouldn't warrant it. But they did send me a link to buy a whole new bottom section for $30+tax and shipping. Anytime someone talks about them , I steer them away.