Opticsplanet customer service

[MC2FS]

So I ordered an action wrench from optics planet a couple months ago. When the box arrived, it had some USPS tape around the bottom and a large hole in the side. When I opened it, nothing was in there except some instructions for the action wrench and some bubble wrap.

When I tried to call their CS line, the only options I could find lead you to only being able to check on a packages movement. The online contact is very generic and says they will reply in 24hrs. Well, I sent 1 everyday asking for a new item or refund for a week and over a month later still haven’t seen a reply.

My next step was to call my bank and reverse the payment. A couple weeks after that I get an email from opticsplanet that is the same one as when I set my order confirming the order and a second one that has the tracking showing it was delivered. Then, my bank denies the claim. So they must have been able to get a hold of someone.

I also received a request to review the product. I have it a 1 star stating I never received it. That review was denied in under 1 minute. AI I’m guessing.

What am I missing here? I don’t think I can file the claim with USPS? Any luck getting ahold of them some different way?

 

[BBob]

What am I missing here?

Optic Planet blows and that's pretty common knowledge. Some will come on and claim they're great but they've been pulling the same crap for decades.

Thread 'Optics Planet customer service / order backup'

Aug 8, 2020

I’ve ordered a few things from optics planet before, but recently placed an order thru them for some scope rings, 300 prc dies and 1 box of 212 eldx bullets. Luckily at the time I didn’t realize they “had” the bullets, so I placed the order for the scope rings separately, and 10 minutes later placed the order for the die set and the bullets. This was over 2 weeks ago. I got the rings a week later.

Yesterday I’m wondering where my die set and bullets are. I go back thru my email and see that the “in stock” bullets are not in stock, and estimated shit date is middle of September.

I called...

• Salmon River Solutions

 

[Pulleye16]

Your credit card wouldn’t refund you? Call them again. You’re typically insured with them.

And also, don’t use optics planet. Worse company ever.

 

[BLJ]

Optic Planet blows

In case anyone missed it in post #2.

 

[Dirty-D]

Had many good experiences then ordered an “open box” Redding powder thrower that was missing a cylinder and some other parts… totally useless. They ended up taking it back, but it was a royal pita. and even with the guy on the phone finding the replacement parts they wouldn’t refund me the value of them
So I could fix it. I’m sure the next guy got royally shafted as well. Got the same powder thrower from creedmoor sports for like 20 bucks more but still about a hundred under retail.

 

[BLJ]

totally useless.

royal pita

royally shafted

Anyone see a pattern yet?????

 

[grfox92]

Anyone see a pattern yet?????

Dirty-D is Royalty?

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