thinhorn_AK
"DADDY"
I have heard their warranty program is great. I’ve yet to experience poor customer service with any rod brand though. I had a Scott rod where the cork sort of loosened up and would squeak if you squeezed it. Scott initially wanted me to pay their 65.00 fee but I talked with them and let them know the rod was brand new and had been taken on one trip to ascension bay, I literally caught 2 permit, 3 bonefish and a small tarpon and the handle was like that. They replaced it for free, it took about a month.I used to not be a huge orvis fan, and I still wish I wasn’t a big orvis fan, but dang they make it hard not to buy their rods.
Helios are just as good as an NRX or asquith, and you can get a new Rod section ASAP without sending in the broken rod. I will admit orvis’s new design language is not my preference. I have had great experiences with gloomis rods( IMX pro-1, NRX pro1, IMX pro-M) and love my Scott Radian, but orvis customer service and warranty on their newest generation of rods is tough to beat.
I’ve got a Scott centric 7wt rod now which seems great but has t been in the water yet, I’ll see how it compares to my f&g zone 7wt.