So, I’m not one to complain much about equipment or customer service but this one is needed. I use to love my kodiak canvas flex bow. Now I have a diff opinion and I think people should hear it.
Using the tent on a deer hunt in Missouri this year. Probably about the 5th time out hunting with the tent. Some trips are weeks at a time so let’s say this was day 100 or so of use.
Camped out in some relatively open area, and the winds pushed 40mph gust for 2 days. This ended up ripping the tent at the floor seam right in the middle of both sides by the vertical pole.
I was not super surprised as I can’t expect a tall standing tent to withstand anything like that but still, my cabelas guide series wouldn’t have ripped. However that tent comes at sacrificing standing room.
Anyway we made due as it wasn’t raining and finished the trip.
I get home. And start calling them about warranty. Taking a long shot that it would be covered or they at least would sell me just the tent, no poles etc or maybe even repair it for me.
I called 6-8 times over the course of a few weeks. Never getting someone on the phone or a call back from my voicemails that were left.
I finally resorted to an email. Stating the issue and how I’m disgusted with the customer service. I’m trying to see what options I have before I purchase a new tent and throw this one away.
5 days later I get a response asking for my number that they will call me. I promptly responded with that number.
Well, that was 8 weeks ago and I’ve never been called or emailed again.
I am done with them, have now purchased a springbar. Every message I’ve sent them was answered in 24 hours. Kodiak lost a customer forever over that. I’d have been fine hearing that it’s not covered under warranty and being sold just the tent to save a few dollars. I am not very picky, but I do expect to be responded to.
I use to recommend their tents but that is now over with. Anyone looking to save money, I suggest a factory second springbar.
Sent from my iPhone using Tapatalk Pro
Using the tent on a deer hunt in Missouri this year. Probably about the 5th time out hunting with the tent. Some trips are weeks at a time so let’s say this was day 100 or so of use.
Camped out in some relatively open area, and the winds pushed 40mph gust for 2 days. This ended up ripping the tent at the floor seam right in the middle of both sides by the vertical pole.
I was not super surprised as I can’t expect a tall standing tent to withstand anything like that but still, my cabelas guide series wouldn’t have ripped. However that tent comes at sacrificing standing room.
Anyway we made due as it wasn’t raining and finished the trip.
I get home. And start calling them about warranty. Taking a long shot that it would be covered or they at least would sell me just the tent, no poles etc or maybe even repair it for me.
I called 6-8 times over the course of a few weeks. Never getting someone on the phone or a call back from my voicemails that were left.
I finally resorted to an email. Stating the issue and how I’m disgusted with the customer service. I’m trying to see what options I have before I purchase a new tent and throw this one away.
5 days later I get a response asking for my number that they will call me. I promptly responded with that number.
Well, that was 8 weeks ago and I’ve never been called or emailed again.
I am done with them, have now purchased a springbar. Every message I’ve sent them was answered in 24 hours. Kodiak lost a customer forever over that. I’d have been fine hearing that it’s not covered under warranty and being sold just the tent to save a few dollars. I am not very picky, but I do expect to be responded to.
I use to recommend their tents but that is now over with. Anyone looking to save money, I suggest a factory second springbar.
Sent from my iPhone using Tapatalk Pro
